Introduction
We are seeking a reliable and enthusiastic Operator Warnet – Pengelola Layanan Internet Café to join our dynamic team. As the front‑line guardian of our internet café, you will ensure that every guest enjoys a safe, fast, and enjoyable online experience. This role is ideal for individuals who love technology, thrive in fast‑paced environments, and enjoy interacting with a diverse customer base.
Responsibilities
- Monitor and maintain all computer stations, ensuring optimal performance and quick response to technical issues.
- Manage network connectivity, perform routine checks on routers, switches, and Wi‑Fi access points, and troubleshoot internet outages.
- Provide courteous customer service: greet visitors, explain pricing packages, and assist with game or software installations.
- Handle cash and electronic transactions accurately, issue receipts, and maintain daily sales logs.
- Enforce café policies, including age‑appropriate content restrictions, time limits, and responsible gaming conduct.
- Perform regular cleaning of workstations, peripherals, and common areas to maintain a hygienic environment.
- Conduct inventory checks for accessories (headsets, keyboards, mice) and report any shortages or damage to management.
- Prepare detailed shift handover reports, noting equipment status, incidents, and any pending maintenance tasks.
- Assist in promotional activities such as tournament setup, special event coordination, and loyalty program enrollment.
- Stay updated on emerging games, software updates, and cybersecurity best practices to protect both customers and the business.
Requirements
- Minimum education: SMA/SMK or equivalent.
- All genders are welcome to apply.
- No prior experience required; fresh graduates and career‑switchers are encouraged.
- Ability to work any of the three 8‑hour shifts:
- Shift 1: 23:00 – 07:00
- Shift 2: 07:00 – 15:00
- Shift 3: 15:00 – 23:00
- Strong adaptability and quick learning skills to handle evolving gaming platforms and network tools.
- Basic computer literacy, including familiarity with Windows operating systems and common office software.
- Excellent communication and interpersonal abilities to resolve customer inquiries and conflicts calmly.
- Attention to detail, especially when managing cash transactions and equipment checks.
- Team‑oriented mindset with a willingness to collaborate on shift handovers and special events.
Benefits
- Competitive hourly wage with shift differentials for night and weekend work.
- On‑the‑job training covering network basics, hardware troubleshooting, and customer service excellence.
- Employee discounts on gaming hours, snacks, and merchandise.
- Health and safety insurance coverage as per local labor regulations.
- Opportunities for career advancement into supervisory or technical support roles.
- Flexible scheduling to accommodate students or individuals seeking part‑time employment.
About Company
Our internet café has been a hub for gamers, students, and remote workers in the community for over a decade. We pride ourselves on providing high‑speed connectivity, a comfortable ambiance, and a safe environment for all patrons. By fostering a culture of continuous improvement and community engagement, we aim to stay at the forefront of the gaming and digital entertainment industry. Join us and become part of a team that values innovation, customer satisfaction, and personal growth.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now