Introduction
We are seeking a highly motivated Front Office Officer with excellent communication skills to join our dynamic hospitality team. This position serves as the first point of contact for guests, providing a warm and professional welcome while ensuring smooth daily operations of the front desk. The ideal candidate will demonstrate a polished appearance, a courteous attitude, and the ability to thrive in a fast‑paced, service‑driven environment.
Our organization is committed to delivering unforgettable experiences to every visitor. As a front office specialist, you will play a pivotal role in upholding our reputation for hospitality excellence, supporting both guests and internal teams.
Responsibilities
- Greet guests promptly and courteously, handling check‑in and check‑out procedures with accuracy.
- Manage reservations, cancellations, and room allocations using the property management system.
- Answer phone calls and respond to email inquiries, providing detailed information about services, rates, and local attractions.
- Handle guest complaints and special requests, escalating issues when necessary to maintain high satisfaction levels.
- Maintain up‑to‑date knowledge of hotel amenities, promotions, and events to effectively upsell services.
- Process payments, issue invoices, and reconcile daily cash and credit transactions.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure rooms are ready and guest needs are met.
- Monitor lobby and reception area for cleanliness and safety, adhering to health and security protocols.
- Prepare and distribute daily reports on occupancy, revenue, and guest feedback to management.
- Participate in shift handover meetings, communicating any outstanding issues or special notices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: maximum 35 years; open to all genders.
- At least 1 year of experience in hospitality, front‑desk, or customer‑service roles (fresh graduates are welcome to apply).
- Professional appearance and polished demeanor.
- Strong verbal and written communication skills in Bahasa Indonesia and basic English.
- Ability to work under pressure, meet targets, and handle multiple tasks simultaneously.
- Demonstrated honesty, discipline, and a strong sense of responsibility.
- Team‑oriented mindset with the flexibility to work independently when required.
- Willingness to work rotating shifts, including weekends and holidays.
- Proficiency with monitoring tools and rapid adaptation to new software systems.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holiday compensation.
- Opportunities for career growth and professional development through training programs.
- Employee discount on hotel services, dining, and partner establishments.
- Supportive work environment that encourages teamwork and continuous improvement.
- Transportation allowance or provided shuttle service for shift workers.
About Company
Our company is a leading hospitality provider known for its commitment to quality service and guest satisfaction. With multiple properties across key destinations, we blend modern amenities with local cultural touches to create memorable stays. We invest heavily in staff development, recognizing that our employees are the cornerstone of our success. Join us to be part of a forward‑thinking organization that values integrity, excellence, and a passion for hospitality.
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