Introduction
We are seeking a motivated Petugas Penagihan Lapangan to join our dynamic banking team. As a field collection officer, you will play a critical role in maintaining the health of our loan portfolio by engaging directly with borrowers, ensuring timely repayments, and fostering strong customer relationships. This position offers a solid foundation for fresh graduates and experienced professionals alike, providing exposure to the fast‑paced world of retail banking and financial services.
Responsibilities
- Conduct on‑site visits to individual and corporate borrowers to collect overdue payments and negotiate repayment plans.
- Verify borrower information, assess repayment capacity, and update account records in the bank’s CRM system.
- Prepare detailed daily and weekly reports on collection activities, outstanding balances, and success metrics for management review.
- Coordinate with branch staff, loan officers, and legal teams to resolve disputed accounts and initiate appropriate actions.
- Educate borrowers on loan terms, interest calculations, and the importance of maintaining good credit standing.
- Maintain a professional appearance and adhere to the bank’s code of conduct while representing the institution in the community.
- Utilize a personal motorbike and a valid SIM C to travel efficiently across assigned territories, ensuring coverage of all assigned accounts.
- Participate in periodic training sessions to stay updated on regulatory changes, collection best practices, and customer service techniques.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Up to 35 years old.
- Gender: All genders are welcome.
- Active SIM C license and personal motorbike for field mobility.
- Fresh graduates or candidates with relevant experience in collections, sales, or customer service.
- Strong communication and negotiation skills, with the ability to handle difficult conversations tactfully.
- High level of integrity, attention to detail, and a results‑oriented mindset.
- Basic computer literacy and familiarity with banking software or CRM tools.
Benefits
- Competitive base salary aligned with the regional Minimum Wage (UMP) standards.
- Comprehensive social security coverage: BPJS Kesehatan and BPJS Ketenagakerjaan.
- Company‑provided health insurance for additional medical protection.
- Performance‑based bonuses and an annual bonus tied to collective results.
- Holiday allowance (THR) in accordance with Indonesian labor regulations.
- Full‑time contract with clear terms and opportunities for career progression.
- Standard work schedule: Monday to Saturday, 08:00 – 17:00, with appropriate overtime compensation.
About the Company
Our bank is a leading financial institution committed to delivering inclusive banking solutions across Indonesia. With a strong focus on community development, we empower individuals and businesses through reliable credit products, digital innovation, and personalized service. Our corporate culture emphasizes integrity, teamwork, and continuous learning, creating an environment where employees can grow professionally while contributing to the nation’s economic prosperity.
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