Introduction
We are seeking a motivated Sales Advocacy Representative (SAR) to join our dynamic team at GraPARI Abepura. In this customer‑focused role, you will serve as the primary point of contact for Telkomsel’s retail customers, delivering exceptional service, guiding them through product activations, and driving sales of the latest mobile solutions. This full‑time position offers a vibrant work environment where teamwork, analytical thinking, and a passion for technology are highly valued.
Responsibilities
- Provide comprehensive product and service information to every customer visiting the GraPARI store, ensuring they understand the benefits of Telkomsel’s portfolio.
- Assist customers with activation, registration, migration, and other administrative procedures while adhering strictly to company SOPs.
- Handle inquiries, complaints, and service requests with a friendly, professional, and solution‑oriented approach.
- Consistently achieve or exceed monthly sales targets for Telkomsel products and value‑added services.
- Promote and educate customers about current promotions, new device launches, data packages, and digital services.
- Manage queue flow, monitor waiting times, and ensure smooth operation of the service desk throughout the day.
- Accurately record all customer interactions and sales activities in the internal system for reporting and analysis.
- Escalate complex issues to supervisors or specialized teams promptly to guarantee timely resolution.
- Uphold Telkomsel’s quality standards and compliance policies in every customer encounter.
- Support store‑wide operational initiatives, including inventory checks, merchandising updates, and special sales events.
- Continuously seek opportunities to improve service processes, share best practices, and contribute to a culture of continuous improvement.
Requirements
- Minimum education: D3/D4 (all majors accepted).
- At least 1 year of experience in retail sales, customer service, or telecommunications.
- Strong verbal communication skills in Bahasa Indonesia and a good command of English.
- Ability to work both independently and collaboratively within a team.
- Analytical mindset, detail‑oriented, and capable of handling multiple tasks simultaneously.
- Professional demeanor, with a focus on delivering courteous and solution‑focused customer experiences.
- Flexibility to work a seven‑day schedule, Monday through Sunday, from 08:00 to 17:00.
- Proficiency with point‑of‑sale (POS) systems and basic computer applications.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid time off and national holiday pay.
- Professional development programs, including product training and sales certifications.
- Employee discount on Telkomsel devices and services.
- Opportunities for career advancement within the Telkomsel network.
- Friendly and supportive work environment with regular team‑building activities.
About Company
GraPARI Abepura is a leading retail outlet for Telkomsel, Indonesia’s largest mobile network operator. Our stores serve as community hubs where customers receive personalized assistance, explore the latest mobile technology, and connect to a rapidly expanding digital ecosystem. By joining GraPARI, you become part of a forward‑thinking organization dedicated to delivering reliable connectivity, innovative services, and exceptional customer experiences across the region.
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