Introduction
We are actively seeking a dedicated Professional Shoe Technician to join our dynamic team in Medan. This open recruitment drive welcomes individuals who are honest, hardworking, and eager to grow within the footwear repair industry. While we accept applicants of all educational backgrounds, candidates who possess their own transportation will be given priority due to the nature of the job’s mobility requirements. If you are passionate about delivering high‑quality shoe restoration and enjoy working in a fast‑paced environment, we encourage you to apply.
Responsibilities
- Diagnose and assess damage on a wide variety of footwear, including sneakers, formal shoes, and specialized boots.
- Perform repairs such as sole replacement, stitching, leather conditioning, polishing, and hardware replacement using industry‑standard tools and materials.
- Maintain accurate records of each repair order, documenting the work performed, parts used, and estimated completion times.
- Provide clear, honest communication with customers regarding repair options, costs, and expected turnaround times.
- Manage inventory of repair supplies, ensuring that adhesives, replacement soles, laces, and other consumables are stocked and organized.
- Adhere to health and safety protocols, keeping the workshop clean, well‑ventilated, and compliant with local regulations.
- Collaborate with the front‑desk team to schedule appointments, handle inquiries, and manage walk‑in customers efficiently.
- Continuously improve technical skills through on‑the‑job training, workshops, and industry seminars.
- Assist in marketing initiatives, such as showcasing before‑and‑after repair photos on social media platforms (e.g., Instagram @cucisepatumdn).
- Contribute ideas for service enhancements, new product offerings, and workflow optimizations to boost customer satisfaction.
Requirements
- Education: All educational levels are accepted; a high school diploma or equivalent is preferred.
- Age: No maximum age limit; we value experience and dedication over age.
- Gender: Open to all genders.
- Experience: Minimum of 1 year of hands‑on experience in shoe repair, cobbling, or a related trade.
- Skills: Ability to convey information honestly and clearly; strong manual dexterity; attention to detail; problem‑solving aptitude.
- Personal Traits: Integrity, perseverance, a strong work ethic, and a genuine desire for professional growth.
- Transportation: Ownership of a personal vehicle is highly preferred to facilitate timely travel to the workshop and occasional off‑site service calls.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive on‑the‑job training and opportunities for certification in advanced shoe restoration techniques.
- Transportation allowance or reimbursement for those without personal vehicles.
- Health and wellness benefits, including medical insurance after the probation period.
- Flexible working hours, with detailed schedules communicated in advance.
- Career advancement pathways, including potential supervisory or managerial roles as the business expands.
- Employee discount on all shoe care products and services offered by the company.
- Supportive team environment that values collaboration, continuous learning, and mutual respect.
About Company
Cuci Sepatu MDN is a reputable shoe care and repair service located in the heart of Medan, Indonesia. With a commitment to quality craftsmanship and customer satisfaction, we have built a loyal client base ranging from everyday commuters to professional athletes. Our mission is to extend the life of footwear through meticulous repair, sustainable practices, and personalized service. By leveraging social media channels like Instagram (@cucisepatumdn) and maintaining an active community presence, we keep our customers informed about the latest trends in shoe maintenance and care.
We pride ourselves on fostering an inclusive workplace where every employee can contribute ideas, develop new skills, and achieve personal growth. If you are ready to become part of a forward‑thinking team that values honesty, hard work, and innovation, send your CV today.
To apply, please forward your curriculum vitae via WhatsApp to 0812 6677 5377 (admin) or reach out through our Instagram page. We look forward to meeting you and exploring how your talents can enhance our service excellence.
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