Introduction
We are seeking a motivated and experienced Supervisor Outlet Cabang Rantau Prapat to lead our kitchen crew at a bustling restaurant outlet. This pivotal role involves overseeing daily kitchen operations, guaranteeing the highest standards of food quality and safety, and driving a cohesive, high‑performing team. The ideal candidate will bring at least two years of supervisory experience, a solid grasp of HACCP principles, and a passion for delivering exceptional dining experiences to both dine‑in and online customers.
Responsibilities
- Ensure all kitchen processes – from order preparation to final plating – run smoothly in accordance with established SOPs for both dine‑in and delivery services.
- Maintain consistent taste, hygiene, and visual presentation of every menu item, upholding the brand’s culinary standards.
- Lead, coach, and schedule the kitchen and service crew, fostering a culture of teamwork, accountability, and continuous improvement.
- Conduct regular stock opname, monitor inventory levels, and manage food‑cost controls to optimize operational expenses.
- Address customer complaints and operational issues promptly, turning challenges into opportunities for service recovery.
- Prepare detailed daily and weekly reports on sales performance, operational efficiency, and inventory status for senior management review.
- Implement and enforce food safety and sanitation protocols, with a strong preference for HACCP‑certified practices.
- Collaborate with the purchasing department to forecast supply needs and negotiate with vendors for optimal pricing.
- Drive menu innovation by providing feedback from the floor and suggesting improvements based on customer trends.
- Monitor equipment functionality and coordinate maintenance to minimize downtime and ensure a safe working environment.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 2 years of experience in a supervisory kitchen role or a comparable position.
- Proven knowledge of kitchen operations, food safety standards (HACCP is highly preferred).
- Strong leadership, communication, and interpersonal skills; able to motivate and develop staff.
- Excellent organizational abilities, attention to detail, and a disciplined work ethic.
- Capability to thrive under pressure and meet tight service deadlines.
- Flexibility to work rotating shifts, including weekends and public holidays.
- All genders are welcome to apply.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and dental insurance for you and eligible dependents.
- Meal allowances or complimentary meals during shift hours.
- Professional development opportunities, including leadership training and HACCP certification support.
- Paid annual leave, sick leave, and additional holiday pay for weekend work.
- Uniform provision and safe‑working equipment.
- Employee recognition programs and team‑building activities.
About Company
Our company is a rapidly expanding food‑service brand known for its commitment to quality, innovation, and community engagement. With a portfolio of popular dining concepts across Indonesia, we pride ourselves on creating memorable culinary experiences while fostering a supportive work environment for our employees. We invest heavily in training, technology, and sustainability, ensuring that each outlet not only meets but exceeds the expectations of our customers and partners.
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