Introduction
We are seeking a motivated Staf Pengambil Order Pelanggan to join the hospitality team at Swissôtel, a distinguished brand within the Accor portfolio. This front‑line role is pivotal in delivering the high‑quality guest experience that Swissôtel is renowned for, ensuring every interaction reflects the brand’s commitment to service excellence. The successful candidate will work in a dynamic, multicultural environment, handling guest orders, coordinating with kitchen and service teams, and upholding the standards of cleanliness, efficiency, and hospitality.
Responsibilities
- Greet guests promptly and courteously, taking food and beverage orders with accuracy and professionalism.
- Communicate orders clearly to the kitchen and bar staff, ensuring timely preparation and delivery.
- Provide detailed menu explanations, suggest pairings, and accommodate special dietary requests.
- Maintain a tidy and organized service station, adhering to Swissôtel’s strict cleanliness and hygiene protocols.
- Monitor guest satisfaction throughout the dining experience, addressing concerns or special requests immediately.
- Collaborate with fellow team members to coordinate smooth shift transitions and support peak‑time operations.
- Handle cash and electronic payments accurately, following company procedures for cash handling and receipt issuance.
- Assist in inventory checks, restocking of service supplies, and reporting of any equipment issues.
- Participate in regular training sessions and briefings to stay updated on new menu items, service standards, and Accor’s corporate initiatives.
- Uphold the brand’s service standards by consistently demonstrating professionalism, well‑groomed appearance, and a service‑oriented attitude.
Requirements
- Minimum education: D3/D4 or high school diploma; a background in hospitality or a related field is preferred.
- At least 1 year of experience in a similar guest‑service or order‑taking role, preferably within a hotel or upscale restaurant.
- Strong verbal communication skills in Bahasa Indonesia; good English proficiency (spoken and written) is an advantage.
- Excellent interpersonal abilities, with a focus on active listening, empathy, and problem‑solving.
- Ability to work effectively under pressure, especially during high‑traffic periods and weekend shifts.
- Willingness to work flexible schedules, including weekends, public holidays, and rotating shifts.
- Professional appearance, well‑groomed, and a genuine passion for delivering outstanding guest service.
- Team‑player mindset with the capacity to collaborate across departments and support collective goals.
- Basic computer literacy for order entry systems and point‑of‑sale (POS) platforms.
Benefits
- Competitive salary with shift differentials for evenings, weekends, and holidays.
- Access to Accor’s extensive learning and development programs, including language courses, leadership tracks, and technical certifications.
- Opportunities for career progression within the Swissôtel property and across the global Accor network.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Employee discount programs for accommodation, food & beverage, and partner brands.
- Participation in Corporate Social Responsibility (CSR) and ESG initiatives that make a positive impact on the local community and environment.
- Paid annual leave, sick leave, and statutory holidays in accordance with Indonesian labor law.
About Company
Swissôtel, part of the world‑leading Accor group, operates luxury hotels and resorts in over 50 countries. Known for its blend of contemporary design, exceptional service, and sustainable practices, Swissôtel delivers memorable experiences to both leisure and business travelers. Accor’s commitment to innovation, employee development, and social responsibility creates a vibrant workplace where talent thrives and guests feel genuinely cared for.
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