Introduction
We are a fast‑growing company specializing in the distribution of digital products, with a focus on server‑based prepaid credit (pulsa) services. To support our expanding customer base and enhance our online presence, we are seeking motivated individuals for a hybrid role that combines Customer Service, Digital Marketing, and Production Operations. This position offers a dynamic work environment where you will interact directly with customers, execute marketing campaigns, and assist in the day‑to‑day operational flow of our digital distribution platform.
Responsibilities
- Customer Service: Respond to inbound inquiries via phone, chat, and email; resolve issues related to account activation, balance inquiries, and transaction errors; maintain a high level of customer satisfaction through courteous and timely support.
- Digital Marketing: Assist the marketing team in creating and scheduling social‑media posts, email newsletters, and promotional banners; monitor campaign performance using analytics tools; conduct basic keyword research and assist in SEO optimisation.
- Operator Production: Oversee the daily processing of digital product uploads, ensure accurate data entry, and verify that server‑pulsa codes are correctly loaded into the system; perform routine quality checks and report any discrepancies.
- Collaborate with cross‑functional teams (IT, finance, logistics) to streamline workflows and improve service delivery.
- Maintain accurate records of customer interactions, marketing activities, and production logs in the company’s CRM and ERP platforms.
- Participate in shift rotations (morning, afternoon, night) to guarantee 24‑hour coverage, adhering to the established schedule and break policies.
- Continuously develop product knowledge and stay updated on industry trends to provide informed guidance to customers and suggest improvements to marketing strategies.
Requirements
- Male candidates, maximum age 25 years.
- Residency in South Tangerang with a maximum 20‑minute commute by personal vehicle.
- Single (unmarried) status.
- Minimum education: High School (SMA) or Vocational School (SMK) equivalent.
- Proficient computer skills; able to type at least 50 words per minute using a ten‑finger method.
- Willingness to work rotating shifts and accept weekly days off based on shift scheduling.
- Strong communication abilities, analytical mindset, and adaptability to rapid changes in a digital environment.
- Basic understanding of marketing concepts, trend analysis, and data‑driven decision making.
- Team‑oriented attitude with the capacity to handle multiple tasks simultaneously.
Benefits
- Starting basic salary of IDR 2,500,000, with a semi‑annual increase of IDR 500,000 after the first six months.
- Meal allowance of IDR 500,000 granted after the probationary period (3 months).
- Annual holiday bonus (Tunjangan Hari Raya) for Idul Fitri.
- Company‑provided accommodation (mess) for male migrant workers.
- Three‑times‑daily catered meals (breakfast, lunch, dinner).
- Weekly employee snack allowance (3 × 1 per week).
- Gross‑up PPh 21 for individual tax.
- Comprehensive BPJS coverage: occupational safety (JKK & JKM) and health insurance.
- Clear contract progression: 3‑month initial contract, followed by 6‑month and 1‑year extensions based on performance.
- Four rest days per month, scheduled according to shift rotation, with no mandatory overtime.
About Company
Our company operates at the intersection of technology and consumer finance, delivering instant digital credit through a robust server infrastructure. By partnering with mobile operators and retailers, we enable millions of users to top‑up their prepaid balances instantly. We pride ourselves on a culture of innovation, reliability, and customer‑centric service. As we continue to scale, we invest heavily in talent development, cutting‑edge tools, and a supportive work environment that encourages growth for both the business and its employees.
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