Introduction
We are seeking a motivated and results‑driven Mitra Program Penawaran Denda to join our field team in Padang Sidempuan (Sudirman). The role focuses on offering settlement options for overdue penalties to consumers who have already cleared their primary obligations. This position is ideal for individuals who thrive in a fast‑paced, target‑oriented environment and enjoy direct interaction with customers in the field.
Responsibilities
- Approach customers who have settled their primary accounts and present clear, concise offers for the payment or settlement of any remaining penalties.
- Conduct on‑site visits across the Padang Sidempuan region, using a personal motorbike to reach assigned territories efficiently.
- Maintain accurate records of each interaction, including customer responses, negotiated amounts, and follow‑up actions, using the company’s CRM system.
- Achieve weekly and monthly targets for successful penalty settlements, reporting progress to the regional supervisor.
- Provide customers with detailed explanations of penalty structures, payment plans, and the benefits of early settlement.
- Collaborate with the collections and finance teams to ensure seamless processing of accepted offers.
- Identify patterns or common objections from customers and relay feedback to improve the offer strategy.
- Uphold the highest standards of integrity, confidentiality, and professional conduct during all field interactions.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 21 years or older; no upper age limit.
- Valid motorbike (Sepeda Motor) and a current SIM C driving license.
- Strong interpersonal and communication skills, with the ability to persuade and negotiate respectfully.
- High level of integrity, honesty, and a “never‑give‑up” attitude.
- Ability to work independently in the field, manage time effectively, and handle occasional setbacks.
- Target‑oriented mindset, resilience, and accountability for results.
- Gender: Open to all genders.
- Willingness to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive base salary with performance‑based incentives tied to settlement targets.
- Fuel allowance and vehicle maintenance support for field travel.
- Health insurance coverage for the employee.
- Opportunities for career advancement within the regional sales and collections hierarchy.
- Regular training on negotiation techniques, customer service excellence, and regulatory compliance.
- Paid leave and public holiday compensation in accordance with Indonesian labor law.
About Company
Our organization is a leading financial services provider in Indonesia, specializing in consumer credit, loan recovery, and penalty management solutions. With a strong presence across Sumatra, we partner with banks, micro‑finance institutions, and corporate clients to ensure responsible lending practices and effective debt resolution. We pride ourselves on a culture of integrity, continuous improvement, and community engagement. By joining our team, you will become part of a dynamic workforce dedicated to delivering transparent financial solutions while supporting the economic well‑being of the regions we serve.
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