Introduction
We are seeking a diligent and motivated Petugas Pengumpulan Berkas to join our dynamic team in Bojongsari, Depok. This role is essential for maintaining the flow of documents and payments between our organization and its clients. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to work independently while adhering to strict timelines. If you thrive in a fast‑paced environment and enjoy interacting with customers via phone and WhatsApp, this position offers a rewarding opportunity to develop your professional abilities.
Responsibilities
- Conduct outbound collection calls and WhatsApp messages to remind clients of outstanding payments and to retrieve required documents.
- Verify the authenticity and completeness of received documents, ensuring they meet internal compliance standards.
- Enter collected data into the company’s Microsoft Office suite, including Excel spreadsheets and Word reports.
- Maintain accurate logs of all communication attempts, responses, and outcomes for audit purposes.
- Coordinate with the finance and legal departments to resolve any discrepancies or disputes related to payments.
- Prepare daily and weekly status reports summarizing collection performance and highlight any high‑risk cases.
- Provide courteous and professional customer service, answering inquiries and offering assistance in a respectful manner.
- Assist in updating and improving standard operating procedures for the collection process.
- Participate in regular team meetings to share insights, discuss challenges, and propose solutions.
- Adhere to the designated work schedule of Monday through Saturday, from 08:00 to 19:00.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Up to 40 years old.
- Gender: All genders are welcome to apply.
- Experience: No prior experience required, though a willingness to learn is essential.
- Technical Skills: Proficient with Microsoft Office applications, especially Excel and Word.
- Communication Skills: Excellent verbal and written communication in Indonesian; ability to convey information clearly via phone and WhatsApp.
- Personal Attributes: Strong organizational abilities, high attention to detail, resilience under pressure, and a customer‑focused mindset.
- Reliability: Ability to work the full shift schedule and maintain consistent attendance.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Transportation allowance to support daily commuting.
- Opportunities for professional development and on‑the‑job training.
- Friendly and collaborative work environment.
- Paid leave in accordance with Indonesian labor law.
About Company
Our company is a well‑established organization operating in the Greater Jakarta area, with a focus on providing reliable administrative and financial services to a diverse client base. Based in Bojongsari, Depok, we pride ourselves on maintaining high standards of integrity, efficiency, and customer satisfaction. As part of our growth strategy, we continuously invest in our people, fostering a culture of continuous improvement and teamwork. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution and supports their career aspirations.
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