Introduction
We are seeking a dynamic and customer‑focused Staff Front Office to join our team in DKI Jakarta. As the first point of contact for our guests and clients, you will play a pivotal role in shaping their overall experience and reinforcing our brand’s reputation for excellence. This full‑time position offers a vibrant work environment, opportunities for professional growth, and the chance to be part of a respected hospitality organization that values service quality, teamwork, and continuous improvement.
Responsibilities
- Greet all visitors, guests, and callers with a warm, professional demeanor, ensuring a welcoming first impression.
- Manage incoming and outgoing telephone calls, emails, and other communications promptly and accurately.
- Process reservations, appointments, and schedule changes using the company’s reservation system, maintaining up‑to‑date records.
- Direct guests to appropriate departments, meeting rooms, or facilities while providing clear instructions and assistance.
- Handle guest inquiries, special requests, and complaints with empathy, offering effective solutions and escalating issues when necessary.
- Maintain precise administrative records, including guest logs, billing information, and daily activity reports.
- Prepare and distribute daily reports on occupancy, room availability, and other key performance metrics to management.
- Coordinate with housekeeping, security, and other support teams to ensure smooth operations and timely service delivery.
- Utilize both Bahasa Indonesia and English fluently in oral and written communication to serve a diverse clientele.
- Operate standard office software (Microsoft Office, email platforms, and reservation software) efficiently and accurately.
- Support special events, corporate meetings, and promotional activities by handling registration, logistics, and guest hospitality.
- Continuously monitor the front‑desk area for cleanliness, organization, and safety compliance.
Requirements
- Minimum education: Bachelor’s degree (S1) in any field; degrees in Hospitality, Hotel Management, or related disciplines are highly preferred.
- Age: Up to 35 years.
- Gender: Open to all genders.
- At least 1–2 years of proven experience in front office, customer care, call center, or a similar service‑oriented role.
- Proficiency with basic computer operations and Microsoft Office applications.
- Strong command of both written and spoken English; ability to communicate effectively in Bahasa Indonesia.
- Excellent interpersonal and communication skills, with a focus on active listening and problem solving.
- Detail‑oriented mindset, capable of handling multiple tasks simultaneously while maintaining accuracy.
- Demonstrated ability to work collaboratively in a team environment and adapt to changing priorities.
- Professional appearance, punctuality, and a customer‑centric attitude.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance (medical, dental, and vision) for employees and eligible dependents.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor regulations.
- Opportunities for continuous training, certification, and career advancement within the organization.
- Employee discounts on hotel rooms, dining, and partner services.
- Transportation allowance or company‑provided shuttle service for commuting to the Jakarta office.
- Team‑building activities, staff outings, and recognition programs to celebrate achievements.
- Flexible work schedule with a standard shift of Monday‑Saturday, 08:00 – 17:00, allowing for work‑life balance.
About Company
Our company is a leading hospitality and service provider in Indonesia, operating a portfolio of upscale hotels, serviced apartments, and conference facilities across major cities, including Jakarta. With a commitment to delivering world‑class guest experiences, we emphasize innovation, sustainability, and employee empowerment. Our corporate culture encourages creativity, respects diversity, and rewards excellence. As part of our team, you will contribute to a brand that is synonymous with quality, reliability, and a warm, personalized approach to every guest interaction.
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