Introduction
We are seeking a diligent Petugas Penagihan (Collections Officer) to join our dynamic team in Jatibarang, Indramayu. This role is pivotal in ensuring the timely recovery of overdue accounts receivable (A/R) within our multifinance operation. The ideal candidate will combine strong analytical abilities with excellent interpersonal skills to drive collection performance while upholding the highest standards of integrity and professionalism.
Responsibilities
- Manage the end‑to‑end collection process for overdue loans, ensuring all actions are completed within defined timelines.
- Conduct daily monitoring of delinquent accounts, prioritizing cases based on risk and outstanding balance.
- Initiate contact with borrowers via phone, email, and face‑to‑face visits to negotiate repayment plans and resolve disputes.
- Document every interaction in the company’s CRM system, maintaining accurate and up‑to‑date records for audit and reporting purposes.
- Collaborate closely with the credit, legal, and finance departments to align collection strategies with overall business objectives.
- Prepare regular performance reports that highlight key metrics such as recovery rate, aging of receivables, and success of negotiation tactics.
- Identify patterns of recurring delinquency and propose process improvements to reduce future A/R overdue.
- Ensure compliance with all regulatory requirements and internal policies related to debt collection.
- Participate in weekly team meetings and training sessions to stay current on industry best practices and company procedures.
Requirements
- Educational background: Minimum SMA/SMK or equivalent; D3/S1 in any discipline is preferred.
- Age: Not older than 29 years at the time of application.
- Gender: Open to all genders.
- Experience: Fresh graduates are welcome; 1+ year of experience in collections, credit, or a related finance role is considered a strong advantage.
- Strong understanding of multifinance business processes and a results‑oriented mindset.
- Excellent communication and negotiation skills, with the ability to build rapport and trust with borrowers.
- High level of integrity, attention to detail, resilience, and honesty.
- Proficiency in basic computer applications (Microsoft Office, CRM systems) and data entry.
- Ability to work independently as well as part of a collaborative team.
- Willingness to work Monday through Saturday, 08:00 – 16:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development programs, including on‑the‑job training and external certifications related to credit and collections.
- Transportation allowance or company‑provided shuttle service for the Jatibarang office.
- Employee recognition awards for outstanding collection results and teamwork.
- Friendly and inclusive workplace culture that values diversity and continuous improvement.
About Company
Our client is a leading multifinance institution operating throughout West Java, with a strong focus on providing accessible credit solutions to individuals and small businesses. Headquartered in Jatibarang, Indramayu, the company prides itself on a customer‑first philosophy, leveraging technology and data‑driven insights to deliver responsible financing. With a workforce of over 500 professionals, the organization encourages a collaborative environment where every employee can contribute to the company’s mission of fostering financial inclusion and sustainable growth.
By joining our team, you will be part of an ambitious organization that invests in its people, values ethical conduct, and strives for excellence in every interaction with customers and partners.
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