Introduction
We are seeking a dynamic Supervisor Tim Operasional to lead our operational team in a fast‑paced hospitality and sport‑management environment. This role is pivotal in ensuring that daily activities run smoothly, members receive top‑notch service, and the organization consistently meets its performance targets. The ideal candidate will bring a blend of leadership experience, analytical acumen, and a passion for delivering exceptional customer experiences.
Responsibilities
- Supervise day‑to‑day operations, ensuring all activities align with company standards and service level agreements.
- Maintain high performance metrics by monitoring key indicators, addressing bottlenecks, and implementing continuous‑improvement initiatives.
- Provide professional, courteous service to members, handling inquiries, complaints, and special requests with a solution‑oriented mindset.
- Manage booking and scheduling systems, guaranteeing accurate allocation of facilities, equipment, and staff resources.
- Oversee administrative processes such as documentation, reporting, and inventory control, ensuring compliance with internal policies.
- Coordinate closely with cross‑functional teams—including front‑desk, maintenance, and marketing—to facilitate seamless operations.
- Prepare and present regular operational reports to senior management, highlighting achievements, challenges, and actionable insights.
- Train, mentor, and evaluate junior staff, fostering a collaborative culture that encourages professional growth.
- Adapt work schedules to cover flexible shifts, including weekends and holidays, to meet peak demand periods.
Requirements
- Minimum education: Bachelor’s degree (S1) in Hospitality, Sport Management, Business Administration, or a related field.
- At least 2–3 years of proven experience in a supervisory or operational role within the hospitality or sports industry.
- Strong leadership abilities with a track record of motivating teams to exceed performance goals.
- Excellent problem‑solving, organizational, and analytical thinking skills.
- Proficiency in English (both spoken and written) and the ability to communicate effectively with a diverse clientele.
- Hands‑on experience with booking systems, advanced spreadsheet functions, and the Microsoft Office suite.
- Service‑oriented mindset with a willingness to work flexible hours, including weekends.
- Gender: Open to all genders; diversity and inclusion are valued.
- Age: No upper age limit; we welcome candidates of all experience levels who meet the qualifications.
Benefits
- Competitive salary package with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and additional days for public holidays.
- Opportunities for professional development, including certifications in hospitality management and leadership training.
- Employee discount programs for facility usage, sports events, and partner services.
- Flexible work schedule with the possibility of remote administrative tasks when appropriate.
- Supportive work environment that encourages teamwork, innovation, and career progression.
About Company
Our organization is a leading provider of integrated hospitality and sports services, catering to a diverse membership base that includes athletes, families, and corporate clients. With state‑of‑the‑art facilities, cutting‑edge booking technology, and a commitment to excellence, we have built a reputation for delivering memorable experiences. We value integrity, teamwork, and continuous improvement, and we are dedicated to fostering a workplace where every employee can thrive and contribute to our shared success.
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