Introduction
We are seeking a detail‑oriented Administrator Bisnis Channeling to join our dynamic team in Cikupa, serving the broader Jabodetabekser region. In this role, you will act as the primary liaison between our Business Channeling partners and the internal credit processing teams, ensuring that every customer order moves smoothly from initial intake to final approval. This position is ideal for candidates who thrive in fast‑paced environments, possess strong computer literacy, and have a keen eye for accuracy.
Responsibilities
- Follow up on incoming orders from Business Channeling sources, confirming receipt and clarifying any missing information.
- Gather, verify, and enter complete consumer and financing object data into the ACCTION system, ensuring compliance with internal data‑quality standards.
- Perform meticulous data entry of order information received through the Dicicilaja platform, maintaining up‑to‑date records for audit purposes.
- Review credit applications against RAC (Risk Assessment Committee) outcomes and consumer grading, flagging any discrepancies for further review.
- Contact applicants to communicate credit decisions, providing clear explanations of approved terms or required next steps.
- Generate and dispatch survey orders to the Survey Operations Center (SOC), tracking progress and ensuring timely completion.
- Coordinate closely with the Service Handling Center (SHC) to manage ongoing consumer orders, facilitating smooth handovers and issue resolution.
- Maintain confidentiality of all customer data, adhering to privacy regulations and company policies.
- Support continuous improvement initiatives by suggesting enhancements to order processing workflows and data management practices.
Requirements
- Minimum education: SMA/SMK or equivalent; higher education is a plus.
- Maximum age: 30 years.
- At least 1 year of relevant administrative or customer‑service experience, preferably in a financial services or fintech environment.
- Proficient computer skills, including MS Office, database entry, and familiarity with credit‑processing platforms such as ACCTION.
- Strong organizational abilities, attention to detail, and a high level of integrity.
- Excellent communication skills, both written and verbal, to interact effectively with customers, internal teams, and external partners.
- Ability to work independently as well as collaboratively within a multidisciplinary team.
- Adaptability to handle fluctuating workloads and meet tight deadlines during peak periods.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health allowance to support your well‑being.
- Annual holiday bonus (Bantuan Hari Raya) to celebrate cultural festivities.
- Communication allowance covering mobile and internet expenses.
- Standard work schedule: Monday – Saturday, 08:00 – 16:00.
- Opportunities for professional development and career advancement within a growing fintech organization.
About Company
Our company is a leading player in the Indonesian fintech ecosystem, dedicated to providing innovative financing solutions through a robust network of Business Channeling partners. We empower individuals and small businesses to achieve their financial goals by offering streamlined credit products, transparent processes, and responsive customer service. As we continue to expand across the Jabodetabekser area, we are committed to fostering a collaborative culture where every employee can contribute to our mission of financial inclusion.
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