Introduction
We are seeking a dynamic and customer‑focused Front Office and Administration Officer to join our growing team. In this pivotal role, you will be the first point of contact for our clients, handling inquiries, managing documentation, and ensuring that every interaction reflects our commitment to professionalism and service excellence. The ideal candidate is a well‑presented male professional under 35 years of age, possessing a minimum high school education, a solid track record of at least one year in a similar environment, and the ability to thrive under pressure while maintaining meticulous attention to detail.
Responsibilities
- Greet and assist visitors, clients, and vendors with a friendly and professional demeanor.
- Manage inbound and outbound communications, including phone calls, emails, and live chat, ensuring timely and accurate responses.
- Maintain and update customer records, invoices, and transaction logs in the company’s CRM system.
- Process paperwork related to service requests, complaints, and follow‑up actions, guaranteeing compliance with internal policies.
- Coordinate appointment scheduling, meeting room reservations, and daily calendar management for the front‑office team.
- Handle customer complaints and escalations efficiently, employing problem‑solving techniques to achieve satisfactory resolutions.
- Prepare daily, weekly, and monthly reports on front‑office activities, highlighting key performance indicators such as response time and customer satisfaction scores.
- Support the administrative team with filing, data entry, and document preparation as needed.
- Monitor office supplies, place orders, and ensure the front‑office area remains clean, organized, and presentable.
- Collaborate with other departments to streamline processes, improve service delivery, and share feedback from customers.
Requirements
- Male, maximum age of 35 years.
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in front‑office, customer service, or administrative roles.
- Polished appearance and professional attire that reflects company standards.
- High level of integrity, honesty, and accountability.
- Proven ability to work effectively under pressure and meet tight deadlines.
- Strong communication skills, both spoken and written, with a courteous and clear manner.
- Excellent problem‑solving skills, especially in handling complaints and difficult situations.
- Detail‑oriented, organized, and capable of delivering high‑quality work consistently.
- Proficiency in basic computer applications, such as Microsoft Office and CRM software.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays (Monday‑Saturday schedule).
- Professional development opportunities, including training workshops and certification support.
- Transportation allowance or company‑provided shuttle service for commuting.
- Friendly and collaborative work environment that encourages career growth.
- Employee recognition programs celebrating outstanding service and teamwork.
About Company
Our company is a leading provider of customer‑centric solutions in the retail and services sector, with a reputation for delivering quality experiences across multiple touchpoints. We pride ourselves on fostering a culture of innovation, integrity, and continuous improvement. By joining our team, you will become part of an organization that values each employee’s contributions, invests in their professional growth, and strives to set industry benchmarks for service excellence.
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