Introduction
We are seeking a dynamic Manajer Service Pelanggan to lead our customer service operations in Nganjuk. This pivotal role combines frontline interaction with strategic oversight, ensuring every guest receives a memorable experience that reflects our brand’s commitment to excellence. The ideal candidate will be a natural leader, possess strong communication skills, and have a passion for delivering high‑quality service in the food and beverage sector.
Responsibilities
- Oversee daily customer service activities, ensuring service standards are consistently met or exceeded.
- Develop and implement service protocols, training programs, and performance metrics for front‑line staff.
- Handle escalated customer inquiries and complaints with professionalism, turning challenges into opportunities for loyalty.
- Coordinate with kitchen, bar, and housekeeping teams to guarantee seamless operations and timely order fulfillment.
- Monitor staffing levels, schedule shifts, and conduct regular performance reviews to maintain a motivated workforce.
- Analyze customer feedback and service data to identify trends, propose improvements, and drive continuous enhancement of the guest experience.
- Ensure compliance with health, safety, and hygiene regulations, conducting regular audits and corrective actions as needed.
- Represent the company at local events and community outreach programs to strengthen brand presence in Nganjuk.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: 18‑30 years.
- Gender: Open to all genders.
- Residence: Must be domiciled in Nganjuk or willing to relocate.
- Experience: Prior experience in customer service or hospitality management is preferred.
- Leadership: Proven ability to lead a team, inspire confidence, and drive results.
- Interpersonal Skills: Honest, collaborative, and responsible with strong problem‑solving abilities.
- Technical Skills: Proficient in food and beverage service techniques, basic computer literacy, and familiar with POS systems.
- Language: Fluent in Bahasa Indonesia; additional language skills are a plus.
Benefits
- Competitive salary with performance‑based incentives.
- Health insurance and medical coverage for employee and eligible dependents.
- Paid leave, including annual, sick, and religious holidays.
- Opportunities for professional development, certifications, and leadership training.
- Employee meals and discounts on food & beverage purchases.
- Transportation allowance for commuting to the Nganjuk office.
- Friendly, inclusive work environment that values teamwork and personal growth.
About Company
Our company is a leading hospitality provider in the heart of Nganjuk, renowned for delivering exceptional dining experiences and superior customer service. With a focus on locally sourced ingredients and innovative menu concepts, we cater to both residents and visitors seeking authentic Indonesian flavors. Our mission is to create a welcoming atmosphere where every guest feels valued and every employee has the opportunity to thrive. By joining our team, you become part of a forward‑thinking organization that invests in its people, embraces community engagement, and continuously raises the bar for service excellence.
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