Introduction
We are seeking a dedicated Frontliner Tim Layanan Pelanggan to join our dynamic customer service team. This entry‑level position is perfect for motivated individuals who are eager to start a professional career in a fast‑paced, people‑oriented environment. The successful candidate will be the first point of contact for our clients, representing the brand with professionalism, courtesy, and a genuine desire to help.
The role operates six days a week, Monday through Saturday, from 08:00 to 17:00, providing ample opportunity to develop core communication skills while contributing directly to customer satisfaction and loyalty.
Responsibilities
- Greet customers warmly in person, via phone, or through live chat, creating a welcoming first impression.
- Listen actively to customer inquiries, concerns, and feedback, ensuring each interaction is handled with empathy and accuracy.
- Provide clear, concise information about products, services, policies, and promotions, tailoring explanations to each customer’s needs.
- Document all customer interactions in the company’s CRM system, updating records promptly to maintain data integrity.
- Escalate complex or unresolved issues to senior support staff while following established escalation protocols.
- Assist in daily operational tasks such as preparing service reports, managing appointment schedules, and maintaining a tidy reception area.
- Participate in regular training sessions and team briefings to stay current on product updates, service standards, and compliance requirements.
- Identify recurring customer pain points and provide suggestions for process improvements to management.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 18–25 years (maximum 25 years at the time of hire).
- Gender: Open to all genders; the original posting emphasizes women, single, but the company welcomes diversity.
- Honest, disciplined, and responsible attitude with a strong work ethic.
- Not currently enrolled in school or university; able to commit to full‑time schedule.
- Presentable appearance and professional demeanor.
- Excellent verbal communication skills in Bahasa Indonesia; basic English is a plus.
- Ability to remain calm under pressure and resolve conflicts with tact.
- Basic computer literacy, comfortable using office software and CRM platforms.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage after a probationary period.
- Paid leave: 12 days annual leave plus official holidays.
- Opportunities for professional development through workshops and certification programs.
- Friendly and inclusive workplace culture that encourages teamwork and personal growth.
- Transportation allowance or company‑provided shuttle service.
- Employee recognition programs and quarterly team‑building activities.
About Company
Our company is a leading provider of consumer‑focused services in Indonesia, renowned for its commitment to customer excellence and continuous innovation. With a network of service centers across the region, we deliver solutions that simplify everyday life for millions of users. Our mission is to build lasting relationships through transparent communication, reliable support, and a genuine passion for helping people. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution and invests in their long‑term success.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now