Introduction
We are seeking a diligent and detail‑oriented Administrator Bisnis Channeling to join our growing team in Karawang. This role is pivotal in managing the flow of business channel orders, ensuring that every customer application is accurately recorded, processed, and communicated across our credit and survey departments. The successful candidate will act as the connective tissue between incoming orders, internal credit assessment teams, and field survey coordinators, guaranteeing a seamless experience for our customers and maintaining the high standards of data integrity that our organization upholds.
Responsibilities
- Monitor and respond promptly to all incoming orders generated through the Business Channeling platform.
- Collect, verify, and enter comprehensive consumer and financing object data into the company’s core system, ensuring completeness and accuracy.
- Process credit applications in line with RAC (Risk Assessment Committee) outcomes or consumer grading results, following established underwriting guidelines.
- Communicate credit approval or rejection decisions to applicants in a professional and timely manner.
- Prepare and dispatch survey orders to the Survey Operations Center (SOC) for on‑site verification of collateral and borrower information.
- Coordinate closely with the Sales and Home Credit (SHC) team to track the status of each order and resolve any issues that arise during processing.
- Maintain organized electronic and paper records, performing regular audits to detect and correct discrepancies.
- Support the credit monitoring function by flagging potential risks and assisting in the preparation of periodic reporting for management.
- Participate in continuous improvement initiatives, suggesting workflow enhancements to reduce processing time and improve customer satisfaction.
- Adhere to the standard work schedule of Monday through Saturday, 08:00 – 16:00, and be available for occasional overtime during peak periods.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least one (1) year of experience in administrative, credit processing, or related banking/financial services roles.
- Proficiency in computer operations and the Microsoft Office suite (Word, Excel, Outlook).
- Strong attention to detail and a high degree of personal integrity.
- Excellent interpersonal and communication skills, with the ability to convey complex information clearly.
- Male candidates only, as specified by the client’s internal policy.
- Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.
- Familiarity with credit monitoring, debt collection processes, and basic financial terminology is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, public holidays, and additional days off for long‑service recognition.
- Opportunities for professional development, including internal training programs and external certification support.
- Transportation allowance or company‑provided shuttle service for commuting to the Karawang office.
- Employee assistance program offering counseling, financial planning, and wellness resources.
- Friendly, collaborative work environment with a focus on teamwork and continuous improvement.
About Company
Our client is a leading financial services provider in Indonesia, specializing in consumer credit, vehicle financing, and small‑business lending. With a strong presence in the industrial hub of Karawang, the company combines cutting‑edge technology with a customer‑first philosophy to deliver fast, reliable financing solutions. The organization values integrity, innovation, and community impact, fostering a culture where employees are encouraged to grow, take initiative, and contribute to the company’s mission of financial inclusion. Joining this team offers you a chance to be part of a dynamic industry that plays a vital role in supporting the economic development of the region.
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