Introduction
We are seeking a proactive and detail‑oriented Administrator – Business Channeling to join our fast‑growing team in Sambas, Kalimantan. This role is a vital link between our business‑channel partners and the credit approval process, ensuring that every loan application moves smoothly from entry to decision. The successful candidate will work closely with the Sales Hub Coordination (SHC), the Survey Operations Center (SOC), and the credit assessment team to maintain data integrity, provide timely updates to customers, and support the overall growth of our financing portfolio.
Responsibilities
- Follow up on incoming orders received through the Business Channeling source, ensuring no request is left unattended.
- Collect, verify, and complete all required consumer and financing‑object data before entering it into the ACCTION system.
- Accurately input order information received via dicicilaja into the system, maintaining a clean audit trail.
- Review and process credit applications in line with the results of the Risk Assessment Committee (RAC) and the consumer grading model.
- Communicate approval status and any required next steps to customers promptly, delivering a professional and courteous experience.
- Dispatch survey orders to the Survey Operations Center (SOC) and coordinate with the SHC regarding any pending or problematic cases.
- Exercise authority to enter and update customer data, process applications based on RAC/Grading outcomes, and issue credit‑approval notifications.
- Maintain strict confidentiality of all client information and adhere to internal data‑security policies.
- Identify opportunities to streamline workflow, suggest improvements to the order‑entry process, and support team initiatives.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age not exceeding 30 years.
- At least 1 year of relevant administrative or banking experience, preferably in loan processing or business channel operations.
- Proficient computer skills, including Microsoft Office, data‑entry software, and familiarity with the ACCTION platform.
- Strong attention to detail, high level of integrity, and the ability to work accurately under tight deadlines.
- Excellent verbal and written communication skills in Bahasa Indonesia; ability to interact politely with customers and internal stakeholders.
- Analytical mindset with basic understanding of credit‑risk concepts, RAC outcomes, and consumer grading.
- Organizational abilities to manage multiple orders simultaneously while maintaining clear documentation.
Benefits
- Competitive base salary.
- Health allowance to support medical expenses.
- Year‑end bonus (Bantuan Hari Raya) to celebrate festive seasons.
- Communication allowance for mobile and internet usage.
- Structured work schedule: Monday‑Saturday, 08:00 – 16:00.
- Opportunities for professional development and internal training programs.
About Company
Our company is a leading fintech and consumer‑finance provider in Indonesia, dedicated to expanding access to affordable credit for individuals and small businesses. Operating across multiple provinces, we leverage digital platforms to simplify loan applications, accelerate approvals, and deliver transparent customer service. With a strong focus on innovation, compliance, and community impact, we empower our employees to grow alongside the business while contributing to the financial inclusion agenda of the nation.
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