Introduction
We are seeking a dynamic and customer‑focused Front Desk Agent to join our team at one of the premier Accor properties. This role is the first point of contact for guests, ensuring a welcoming, efficient, and memorable stay. Whether you are beginning your hospitality career or looking to deepen your expertise, this position offers a solid foundation within a globally recognized brand.
Responsibilities
- Greet guests warmly, manage check‑in and check‑out processes, and issue room keys with accuracy and speed.
- Handle reservations, cancellations, and modifications using Accor’s property management system.
- Provide information about hotel amenities, local attractions, and transportation options.
- Address guest inquiries, resolve complaints, and coordinate with housekeeping and maintenance to ensure room readiness.
- Process payments, post charges, and maintain accurate guest folios in compliance with financial procedures.
- Promote and apply employee‑discounted rates for Accor hotels worldwide, encouraging guests to explore other Accor properties.
- Participate actively in corporate social responsibility (CSR) and ESG initiatives, such as community outreach and sustainability programs.
- Collaborate with team members to achieve daily operational targets and uphold the brand’s service standards.
- Continuously develop professional skills through Accor’s extensive learning platforms and on‑the‑job training.
Requirements
- Minimum education: D3/D4 (or equivalent associate/bachelor degree).
- Age: Open to candidates of any age, with a maximum of 0 years of experience required (entry‑level welcome).
- Gender: All genders are encouraged to apply.
- Strong verbal communication skills in Indonesian; English proficiency is a plus.
- Excellent interpersonal abilities, a friendly demeanor, and a genuine passion for hospitality.
- Basic computer literacy and the ability to quickly learn property management software.
- Flexibility to work a six‑day week (Monday to Saturday) from 08:00 to 17:00.
- Team‑player attitude with a proactive approach to problem‑solving.
Benefits
- Competitive salary with performance‑based incentives.
- Employee‑discounted rates at all Accor hotels worldwide, allowing you to travel and experience the brand firsthand.
- Access to Accor’s comprehensive learning and development programs, including certifications and leadership tracks.
- Clear career progression pathways—grow within the property or explore opportunities across Accor’s global network.
- Participation in CSR and ESG activities that make a positive impact on the community and environment.
- Health and wellness benefits, including medical coverage and employee assistance programs.
- Uniform allowance, meal vouchers, and transportation support.
About Company
Accor is a leading international hospitality group with more than 5,000 hotels and resorts across 110 countries. Known for its diverse portfolio of brands—from luxury to economy—Accor is committed to delivering exceptional guest experiences while fostering a culture of innovation, sustainability, and social responsibility. By joining our property, you become part of a global family that values diversity, encourages continuous learning, and empowers employees to make a difference both on‑site and in the wider community.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now