Introduction
Amartha, a leading micro‑finance platform in Indonesia, is expanding its field operations in the Serang Point Kasemen area. We are seeking a dynamic Business Partner – Staff Lapangan to join our team and act as the front‑line bridge between our loan programs and the local community. The role is ideal for motivated individuals who are eager to make a tangible impact on household economics while growing their own career in a fast‑moving, socially‑driven organization.
This position involves daily field work, client outreach, financial eligibility assessment, and post‑disbursement support. Successful candidates will combine strong interpersonal skills with an analytical mindset, and will enjoy a supportive environment that rewards performance with competitive compensation and clear career pathways.
Responsibilities
- Identify and engage potential new borrowers by conducting door‑to‑door visits, community events, and referral networking to expand Amartha’s loan portfolio.
- Provide hands‑on economic coaching to households, helping them understand budgeting, repayment schedules, and strategies for sustainable growth.
- Perform on‑site surveys and feasibility analyses of loan applications, ensuring compliance with Amartha’s risk‑assessment framework, internal policies, and regulatory guidelines.
- Prepare detailed reports and documentation of client interviews, financial data, and field observations for the underwriting team.
- Manage the end‑to‑end collection process, including timely reminders, payment negotiations, and resolution of any repayment issues.
- Collaborate with the regional operations supervisor to share market insights, flag emerging risks, and suggest product enhancements tailored to the local context.
- Maintain accurate records of travel, client interactions, and performance metrics using Amartha’s mobile CRM tools.
- Uphold the company’s code of ethics, demonstrating honesty, transparency, and respect in every client encounter.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age between 18 and 30 years (maximum 33 years acceptable for senior candidates).
- All genders are welcome; female candidates are highly preferred to align with community outreach norms.
- Possession of a personal motorbike or car to travel efficiently across the service area.
- Strong integrity, meticulous attention to detail, and a disciplined work ethic.
- Excellent communication skills in Bahasa Indonesia; ability to build trust with diverse household heads.
- Basic digital literacy – comfortable using smartphones, data entry apps, and simple spreadsheet tools.
- Willingness to work in the field every day, Monday through Friday, from 08:00 to 17:00.
- No prior experience required; fresh graduates or candidates with prior field sales or micro‑finance exposure are both considered.
- Demonstrated resilience, problem‑solving ability, and a collaborative spirit.
Benefits
- Base salary starting at IDR 3.5 million per month, plus performance‑based incentives.
- Annual THR (religious holiday allowance) and quarterly bonus structures.
- Clear career progression to team leader and supervisory positions based on results.
- Transition to permanent employee status after a probationary period.
- Employee loan program with preferential rates for personal development.
- Continuous learning opportunities, including workshops on financial literacy, sales techniques, and leadership.
- Company‑provided mess (staff housing) to reduce commuting time and cost.
- Comprehensive health and accident insurance coverage.
- Team building events, recognition awards, and a supportive workplace culture.
About Company
Founded in 2010, Amartha has become Indonesia’s premier peer‑to‑peer micro‑finance platform, connecting socially‑responsible investors with underserved micro‑entrepreneurs in rural and peri‑urban areas. By leveraging technology and a deep understanding of local economies, Amartha provides affordable capital, financial education, and mentorship to help families break the cycle of poverty.
Our mission is to empower the “5 Million” underserved households through transparent, responsible lending and by fostering a culture of entrepreneurship. With a network of over 200,000 active borrowers and a growing investor community, Amartha is recognized for its innovative risk‑management models, strong compliance standards, and commitment to social impact.
Joining Amartha means becoming part of a purpose‑driven organization where your daily efforts directly translate into improved livelihoods, stronger communities, and a more inclusive financial ecosystem.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now