Introduction
We are a dynamic hospitality brand dedicated to delivering unforgettable experiences for every guest who walks through our doors. To support our growing portfolio of boutique and full‑service hotels, we are seeking enthusiastic and service‑oriented individuals to join our Guest Services team as Team Members. This role is ideal for candidates who thrive in fast‑paced environments, possess strong communication skills, and are eager to contribute to a culture of excellence and hospitality.
Responsibilities
- Respond promptly and professionally to guest inquiries via live chat, email, and telephone, ensuring accurate information and a friendly tone.
- Manage hotel reservations, including new bookings, modifications, cancellations, and special requests, while maintaining up‑to‑date records in the property management system.
- Assist guests with on‑site needs such as wake‑up calls, transportation arrangements, restaurant recommendations, and local attraction bookings.
- Coordinate with housekeeping and laundry departments to fulfill guest requests for extra linens, room amenities, or urgent cleaning services.
- Monitor and resolve any guest complaints or issues, escalating to the front‑desk supervisor when necessary to guarantee satisfaction.
- Maintain a clean and organized work station, ensuring all guest communication tools are functional and stocked.
- Participate in daily briefings to stay informed about hotel promotions, occupancy trends, and operational updates.
- Contribute to continuous improvement initiatives by providing feedback on guest experiences and suggesting service enhancements.
Requirements
- Minimum education: High school diploma (SMA/SMK) or equivalent.
- Age: Applicants must be 18 years or older.
- Gender: Open to all genders.
- At least 1 year of experience in hospitality, customer service, or a related field.
- Excellent verbal communication skills in Indonesian; proficiency in English is a plus.
- Strong interpersonal abilities, with a natural talent for building rapport and handling diverse guest needs.
- Ability to multitask, prioritize, and remain calm under pressure during peak periods.
- Basic computer literacy, including familiarity with reservation software and chat platforms.
- Willingness to work flexible schedules, including weekends (Monday‑Saturday) from 08:00 to 17:00.
- Team‑player mindset with a proactive approach to problem‑solving and continuous learning.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for employees and optional family plans.
- Paid annual leave, sick leave, and public holiday entitlements.
- Opportunities for professional development, including on‑the‑job training, hospitality workshops, and language courses.
- Employee discount on hotel stays and dining across all our properties.
- Supportive work environment with a focus on teamwork, recognition, and career advancement.
- Transportation allowance or shuttle service for staff commuting to the hotel.
About Company
Our company operates a collection of premium hotels located in key tourist and business districts across Indonesia. With a commitment to sustainable tourism, we blend modern design, local culture, and personalized service to create memorable stays for both leisure and corporate travelers. Our team is built on the belief that empowered employees deliver exceptional guest experiences, and we invest heavily in training, technology, and a positive workplace culture. Join us and become part of a brand that values innovation, hospitality excellence, and the professional growth of every team member.
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