Introduction
We are seeking a dedicated Petugas Pengelola Toko dan Pelayanan Pelanggan to join our vibrant team at Es Bonang, a fast‑growing specialty beverage brand known for its refreshing “Full Susu” drinks made from natural ingredients such as fresh jackfruit and pandan milk. This role is the front‑line guardian of product quality, customer experience, and store operations. If you have a passion for culinary preparation, enjoy interacting with customers, and thrive in a bustling environment, we invite you to become a key player in delivering healthy, delicious drinks to our community.
Responsibilities
- Product Preparation (Mise en Place): Slice fresh jackfruit, cook jelly, and verify that pandan milk supplies are stocked and within quality standards each shift.
- Drink Presentation (Barista/Server): Follow standardized recipes to craft Es Bonang beverages, ensuring the signature “Full Susu” flavor profile is consistent across every cup.
- Customer Service: Greet patrons warmly, explain the health benefits of each drink, handle payment transactions accurately, and resolve inquiries or concerns with professionalism.
- Sanitation & Cleanliness: Maintain a hygienic bar area, clean cooking equipment, storage containers, and the customer waiting zone in accordance with local food‑safety regulations.
- Stock Management: Record daily inventory movements, monitor low‑stock items, and promptly report replenishment needs to store ownership.
- Peak‑Hour Efficiency: Work swiftly and calmly during high‑traffic periods, coordinating with team members to keep service times short and satisfaction high.
- Sales Analysis (Basic): Observe sales patterns, note popular items, and provide simple feedback that can help with future product planning.
Requirements
- Minimum education: SMP/MTS or equivalent.
- At least 1 year of experience in a food‑service, retail, or hospitality setting.
- All genders are welcome to apply.
- Strong interest in culinary arts and beverage preparation.
- Honesty, discipline, and excellent verbal communication skills.
- Neat appearance and courteous demeanor toward customers.
- Ability to work quickly and efficiently, especially during busy periods.
- Basic analytical skills to track and report simple sales data.
- Availability to work Monday through Sunday, 09:00 – 21:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Meal allowance or free staff drinks during each shift.
- Health and safety insurance coverage.
- Opportunities for professional development, including barista certification and food‑safety training.
- Employee discount on all Es Bonang products.
- Supportive work environment with a clear path for career advancement into supervisory or managerial roles.
About Company
Es Bonang was founded on the belief that traditional Indonesian flavors can be transformed into modern, health‑focused beverages. Our flagship “Full Susu” line combines the natural sweetness of fresh jackfruit with the creamy aroma of pandan milk, offering a refreshing alternative to sugary sodas. Operating multiple outlets across the region, we prioritize sustainability, sourcing local ingredients, and maintaining strict hygiene standards. Our brand culture values teamwork, continuous learning, and a genuine commitment to delivering smiles with every cup.
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