Introduction
We are a dynamic, mid‑scale hotel located in the heart of the city, committed to delivering memorable experiences to both leisure and business travelers. To support our growing guest base, we are seeking a motivated Staff Front Office – Layanan Pelanggan dan Administrasi who will act as the first point of contact, ensuring every interaction reflects our standards of hospitality, professionalism, and efficiency. The successful candidate will work closely with the housekeeping, concierge, and management teams, playing a pivotal role in maintaining seamless daily operations and fostering long‑term guest loyalty.
Responsibilities
- Greet guests warmly upon arrival, provide a professional check‑in experience, and verify identification and payment details according to hotel policy.
- Manage the check‑out process efficiently, settle invoices, and ensure accurate billing while offering upsell opportunities for additional services.
- Provide comprehensive information about hotel facilities, on‑site amenities, dining options, and local attractions to enhance the guest’s stay.
- Handle room reservations through the property management system, confirm bookings, and maintain meticulous guest records.
- Answer telephone calls promptly, respond to email inquiries, and assist guests with special requests such as transportation, wake‑up calls, and dietary needs.
- Address guest complaints and concerns with empathy, resolve issues quickly, and follow up to guarantee satisfaction.
- Maintain up‑to‑date administrative files, including reservation logs, guest profiles, and daily reports for management review.
- Coordinate with housekeeping to ensure rooms are prepared on schedule and communicate any special guest requirements.
- Keep the reception area clean, organized, and presentable at all times, reflecting the hotel’s brand image.
- Support additional front‑office tasks such as handling cash transactions, preparing shift handover notes, and assisting with promotional events as directed by management.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in front‑office, reception, or customer service within the hospitality industry.
- Strong communication skills in Bahasa Indonesia and basic English; ability to convey information clearly and courteously.
- Proficiency with common office software (Microsoft Office) and familiarity with hotel property management systems.
- Soft skills: excellent interpersonal abilities, problem‑solving mindset, high attention to detail, and the capacity to work under pressure during peak periods.
- Technical skills: basic knowledge of 3D Max for visualizing room layouts, experience in facility maintenance coordination, and a solid understanding of service‑oriented operations.
- Gender: Open to all genders; diversity and inclusion are core values of our organization.
- Flexibility to work varying shifts, including weekends and holidays, as operational needs dictate.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for employee and eligible dependents.
- Paid annual leave, sick leave, and public holiday benefits in accordance with Indonesian labor law.
- Opportunities for professional development, including hotel‑management training and language courses.
- Employee discount on room rates, food & beverage, and spa services across the hotel network.
- Uniform provision, meals during shifts, and transportation allowance.
- Supportive work environment that encourages teamwork, career progression, and recognition of outstanding service.
About Company
Our hotel is part of a reputable regional hospitality group known for blending modern comforts with authentic local culture. With a portfolio of properties spanning business districts, tourist hotspots, and coastal resorts, we pride ourselves on delivering consistent quality and personalized service. Our core values—integrity, hospitality, innovation, and sustainability—guide every decision, from guest interactions to community engagement. By joining our team, you become part of a forward‑thinking organization that invests in its people, embraces technology, and strives to set new standards in the Indonesian hospitality sector.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now