Introduction
We are seeking enthusiastic and reliable Agen Penagihan Kunjungan to join our growing team in Palembang. As a field representative for Indihome, you will play a crucial role in strengthening customer relationships, ensuring timely payment of services, and promoting the benefits of our broadband and TV packages. This position offers a dynamic work environment where you will interact directly with customers, develop strong communication skills, and gain valuable experience in the telecommunications sector.
Responsibilities
- Receive monthly customer lists from the central team (CTB) and plan efficient visitation routes.
- Register each assigned customer in the My Vista mobile application, updating contact details and visit status.
- Conduct on‑site visits to customer locations, presenting a professional and courteous image of the company.
- Explain Indihome service usage, billing cycles, and payment options clearly and patiently.
- Collect outstanding payments, process receipts, and record transactions accurately in the system.
- Identify opportunities for upselling additional Indihome products such as higher‑speed packages or premium TV channels.
- Provide customers with troubleshooting guidance for basic service issues and direct complex cases to the support center.
- Attend regular training sessions and product briefings to stay up‑to‑date with the latest service features.
- Submit daily activity reports, including visited customers, payment collected, and any follow‑up actions required.
- Maintain a clean, organized appearance of your service vehicle and ensure all required documentation is readily available.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Strong interpersonal and public communication skills; ability to convey technical information in simple terms.
- Proficiency in using Android smartphones or similar devices for data entry and navigation.
- Own a reliable motorbike and possess a valid SIM C license.
- Attention to detail, honesty, and a high sense of responsibility.
- Ability to work independently while adhering to daily schedules (08:00 – 17:00).
- Flexibility to adapt to changing customer needs and occasional overtime during peak billing periods.
- All genders are welcome to apply.
Benefits
- Competitive base salary with performance‑based incentives for successful collections.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave entitlement, including annual, sick, and religious holidays.
- Professional development programs, including sales training, customer service workshops, and product certification.
- Company‑provided smartphone and access to the My Vista platform.
- Uniforms and safety gear supplied by the employer.
- Opportunity for career progression into supervisory or regional management roles.
About Company
Indihome, a leading brand of PT Telekomunikasi Indonesia (Telkom), delivers high‑speed internet, digital TV, and telephone services to millions of households across the archipelago. With a commitment to digital inclusion and customer satisfaction, Indihome continuously expands its network and service portfolio. Joining our team means becoming part of a forward‑thinking organization that values innovation, integrity, and community impact.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now