Introduction
We are seeking a dynamic and highly organized Spa & Gallery Operations Manager to lead the day‑to‑day activities of our luxury wellness and art spaces. The ideal candidate will blend a solid hospitality background with a passion for delivering exceptional guest experiences. This role reports directly to the General Manager and plays a critical part in maintaining the brand’s reputation for excellence, elegance, and personalized service.
Responsibilities
- Oversee all operational aspects of the spa and adjoining gallery, ensuring seamless coordination between treatment rooms, reception, retail, and art exhibition areas.
- Develop and implement standard operating procedures (SOPs) that uphold hygiene, safety, and service quality standards.
- Schedule and supervise spa therapists, front‑desk staff, and gallery curators, managing shift rosters for a six‑day work week (Monday‑Saturday, 08:00‑17:00) and covering weekends or public holidays as required.
- Monitor inventory levels of spa products, linens, and gallery merchandise; place orders and negotiate with suppliers to control costs.
- Handle guest inquiries, bookings, and complaints with a guest‑oriented mindset, turning challenges into opportunities for delight.
- Collaborate with marketing to promote special treatments, exhibitions, and seasonal packages, driving revenue growth.
- Conduct regular staff training on customer service, product knowledge, and safety protocols to maintain a professional, well‑groomed team appearance.
- Analyze performance metrics such as occupancy rates, average ticket value, and guest satisfaction scores; prepare reports for senior management.
- Ensure compliance with local health regulations, licensing requirements, and brand standards.
- Foster a collaborative work environment that encourages teamwork, creativity, and continuous improvement.
Requirements
- Minimum D3/D4 (associate or bachelor’s) degree in Hospitality Management, Business Administration, or a related field.
- At least 1–3 years of experience in a supervisory role within a spa, hotel, or luxury wellness setting; relevant hospitality background preferred.
- Strong command of English, both spoken and written, to interact with international guests and internal stakeholders.
- Proven guest‑oriented service mindset with the ability to anticipate and exceed client expectations.
- Excellent interpersonal and teamwork skills; capable of leading a diverse team of therapists, artists, and support staff.
- Ability to thrive in a fast‑paced environment and manage multiple priorities simultaneously.
- Willingness to work flexible shifts, including weekends and public holidays, to meet operational needs.
- Professional, disciplined appearance with meticulous attention to detail.
- Strong problem‑solving abilities; adept at handling guest complaints and delivering swift, effective resolutions.
- Technical skill set includes familiarity with spa management software, inventory control systems, and basic financial reporting.
- Additional skill: Certified Spa Therapist or equivalent training is a plus.
Benefits
- Competitive salary package with performance‑based bonuses.
- Comprehensive health and dental insurance.
- Paid vacation, sick leave, and public holiday entitlements.
- Professional development opportunities, including industry certifications and workshops.
- Employee discounts on spa treatments, retail products, and gallery exhibitions.
- Access to wellness programs, fitness facilities, and cultural events.
- Supportive work environment that values work‑life balance and employee well‑being.
About Company
Our company is a leading boutique hospitality brand renowned for blending luxury wellness experiences with contemporary art. Located in the heart of the city, our spa and gallery destination attracts discerning travelers, business professionals, and local art enthusiasts seeking a sanctuary of relaxation and inspiration. With a commitment to sustainability, cultural enrichment, and unparalleled service, we continuously innovate to set new standards in the hospitality industry. Join us and become part of a passionate team dedicated to creating memorable moments for every guest.
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