Introduction
We are seeking a dynamic Specialist Customer Service to join our fast‑growing service team dedicated to supporting Samsung customers. This role is ideal for individuals who thrive in a fast‑paced environment, possess strong communication abilities, and are passionate about delivering exceptional service experiences. The successful candidate will serve as the primary point of contact for customers, handling inquiries, troubleshooting issues, and guiding them through Samsung’s service procedures with professionalism and empathy.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and in‑person interactions, ensuring each contact receives courteous and accurate assistance.
- Diagnose and resolve product‑related complaints, particularly for Samsung devices, by following established troubleshooting protocols.
- Explain Samsung’s service standard operating procedures (SOP) in clear, detailed language, helping customers understand repair timelines, warranty coverage, and next steps.
- Execute the SOP for service delivery, coordinating with technical teams, logistics, and parts suppliers to guarantee timely resolutions.
- Maintain meticulous administrative records of all customer interactions, service requests, and follow‑up actions using our CRM system.
- Provide bilingual support (English and Indonesian) whenever possible to serve a broader customer base.
- Stay composed under pressure, managing high‑volume periods while maintaining a positive attitude and adherence to quality standards.
- Continuously update personal knowledge of Samsung product lines, firmware updates, and emerging service policies.
- Contribute ideas for process improvements that enhance customer satisfaction and operational efficiency.
- Uphold a clean, professional appearance and work environment that reflects the brand’s high standards.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Up to 23 years old; single status preferred but not mandatory.
- At least 1 year of experience in customer service, sales promotion (SPG), or a related front‑line role.
- Strong administrative skills with the ability to manage documentation accurately.
- Fluent in Bahasa Indonesia; active English proficiency is a strong advantage.
- Excellent interpersonal skills: polite, friendly, clean, organized, and disciplined.
- Highly communicative and attractive personality that engages customers effectively.
- Proven ability to work under pressure while meeting service targets.
- Professional appearance and grooming consistent with brand expectations.
- Core competencies: communication etiquette, customer relationship management, problem‑solving, and teamwork.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid leave, including annual, sick, and maternity/paternity days.
- Professional development programs, including language courses and customer service certifications.
- Opportunities for career advancement within a leading technology service organization.
- Employee discount on Samsung products and accessories.
- Supportive work environment with a Monday‑Saturday schedule (08:30 – 17:00).
About Company
Our company is a premier authorized service provider for Samsung, recognized for delivering world‑class after‑sales support across Indonesia. With a network of modern service centers, we combine cutting‑edge technology, skilled technicians, and a customer‑centric culture to ensure that every Samsung user experiences swift, reliable, and friendly assistance. As we continue to expand, we invest heavily in our people, fostering a collaborative atmosphere where talent is nurtured and achievements are celebrated. Join us and become part of a team that sets the benchmark for service excellence in the consumer electronics industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now