Introduction
We are seeking a motivated and dynamic Customer Service Representative to join our fast‑growing support team. This role is the frontline of our brand, ensuring that every customer interaction reflects our commitment to excellence, reliability, and friendly service. The ideal candidate will thrive in a bustling environment, possess strong communication skills, and be able to handle inquiries, complaints, and feedback with professionalism and empathy.
Responsibilities
- Answer inbound calls, emails, and live chat messages promptly, providing accurate information about products, services, and policies.
- Resolve customer issues by diagnosing problems, offering solutions, and escalating complex cases to senior staff when necessary.
- Maintain detailed records of all customer interactions in the CRM system, ensuring data integrity and follow‑up actions.
- Achieve daily, weekly, and monthly performance targets, including call handling time, first‑call resolution, and customer satisfaction scores.
- Collaborate closely with sales, logistics, and technical support teams to coordinate seamless service delivery.
- Identify recurring issues and provide feedback to product development and quality assurance teams for continuous improvement.
- Conduct post‑interaction surveys to gather feedback and gauge customer sentiment.
- Participate in regular training sessions to stay updated on new product launches, policy changes, and best practices.
- Uphold company standards of appearance, conduct, and communication, representing the brand with a positive and courteous attitude.
Requirements
- Gender: Open to all genders; however, the current opening emphasizes female candidates.
- Age: Maximum 35 years.
- Education: Minimum D3/D4 (associate degree) preferred; SMA/SMK (high school) equivalent is acceptable with relevant experience.
- Experience: Prior customer service experience is highly preferred, especially in retail, e‑commerce, or call‑center environments.
- Strong verbal communication skills in Bahasa Indonesia and basic English.
- Professional appearance and a friendly, approachable demeanor.
- Ability to work under pressure, meet targets, and manage multiple inquiries simultaneously.
- Team‑player mentality with a commitment to collaborative problem‑solving.
- Physical and mental stamina to work a full‑day schedule (08:00 – 17:00, Monday‑Saturday).
- Demonstrated reliability, punctuality, and a respectful, courteous attitude toward customers and colleagues.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee (and optional family plan).
- Paid annual leave, sick leave, and national holidays.
- Opportunities for professional development, including training workshops and language courses.
- Employee recognition programs and career advancement pathways.
- Transportation allowance or company‑provided shuttle service.
- Friendly, supportive work environment with regular team‑building activities.
About Company
Our company is a leading player in the consumer goods sector, dedicated to delivering high‑quality products to a diverse customer base across Indonesia. With a reputation built on trust, innovation, and social responsibility, we continuously invest in technology and people to stay ahead of market trends. Our customer service division is a cornerstone of our business strategy, ensuring that every interaction reinforces brand loyalty and drives long‑term growth. Join us and become part of a vibrant team that values integrity, creativity, and a commitment to exceeding customer expectations.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now