Introduction
We are seeking a proactive Assistant Operations Manager to join our dynamic warehouse team in Tangerang. This full‑time position works Monday to Saturday, 08:00 – 17:00, with occasional flexible hours to support peak e‑commerce demand. As the right‑hand to the Warehouse Manager, you will play a pivotal role in ensuring that inbound, outbound, order processing, and packing activities run smoothly, adhering to strict SOPs and delivering an exceptional customer experience.
Responsibilities
- Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, put‑away, picking, packing, shipping, and special orders (SO).
- Monitor and control the flow of goods in and out of the facility, guaranteeing compliance with operational standards and minimizing handling errors.
- Maintain inventory accuracy through regular cycle counts, discrepancy investigations, and timely data entry into the Warehouse Management System (WMS) or ERP.
- Handle administrative tasks such as attendance tracking, purchase order processing, and documentation verification to ensure data integrity.
- Support workforce management by motivating staff, scheduling shifts, and conducting on‑the‑job coaching to improve productivity and safety.
- Coordinate with cross‑functional teams—logistics, customer service, procurement, and delivery partners—to resolve bottlenecks and fulfill operational needs.
- Generate and analyze key performance indicators (KPIs) such as order fulfillment rate, pick‑to‑ship time, and inventory turnover, recommending process improvements.
- Implement lean warehousing practices, including 5S, waste reduction, and continuous improvement initiatives.
- Ensure compliance with Indonesian customs regulations, import/export documentation, and local delivery platform requirements.
- Act as a liaison for external vendors and carriers, negotiating service levels and monitoring performance.
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field (minimum S1).
- 3–5 years of hands‑on experience in e‑commerce warehouse operations, preferably within a fast‑growing logistics environment.
- Fluency in Mandarin (both spoken and written) to support communication with regional partners.
- Proficiency with Microsoft Office Suite and warehouse software such as Bigseller, WMS, or ERP systems.
- Strong leadership, organizational, and interpersonal communication skills.
- Demonstrated ability to multitask, prioritize, and perform under pressure in a high‑volume setting.
- Willingness to be based in Tangerang and adapt to flexible scheduling when required.
- Familiarity with Indonesian customs regulations, local delivery platforms, and lean warehousing methodologies.
- Male candidates are preferred as per the current operational policy.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health, dental, and vision insurance for you and eligible dependents.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development budget for certifications, workshops, and industry conferences.
- Employee assistance program and wellness initiatives, including gym membership discounts.
- Transportation allowance or company‑provided shuttle service to the Tangerang facility.
- Opportunities for career advancement within a rapidly expanding e‑commerce and logistics group.
About Company
Our client is a leading e‑commerce platform in Indonesia, recognized for its innovative approach to online retail, same‑day delivery, and omnichannel fulfillment. With a network of state‑of‑the‑art distribution centers and a commitment to technology‑driven logistics, the company empowers millions of shoppers nationwide. The organization fosters a collaborative culture that values continuous learning, data‑driven decision making, and sustainable operations. Joining the team means becoming part of a forward‑thinking enterprise that invests in its people, encourages creative problem‑solving, and strives to set new standards in the Southeast Asian logistics landscape.
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