Introduction
The Curator Koordinasi (Admin PBX) role is a pivotal position within our hospitality operations, responsible for ensuring seamless communication across all hotel departments and delivering exceptional guest experiences. This full‑time position operates on a Monday‑Saturday schedule, from 08:00 to 17:00, with occasional shift work on weekends and public holidays. Ideal candidates are organized, service‑oriented professionals who thrive in dynamic, fast‑paced environments.
Responsibilities
- Manage and coordinate the hotel’s Private Branch Exchange (PBX) system, ensuring all internal and external calls are routed accurately and efficiently.
- Maintain up‑to‑date contact directories, extension lists, and call‑forwarding rules for each department.
- Serve as the primary point of contact for guests and staff requiring telephone assistance, providing courteous and prompt support.
- Monitor call logs and generate daily, weekly, and monthly reports to identify usage patterns and potential service improvements.
- Collaborate with IT and maintenance teams to troubleshoot technical issues, schedule upgrades, and ensure system reliability.
- Assist in the training of new staff on PBX protocols, call etiquette, and emergency communication procedures.
- Support the front office and concierge teams by handling reservation confirmations, guest inquiries, and special service requests via telephone.
- Ensure compliance with hotel standard operating procedures (SOPs) and industry regulations regarding data privacy and communication security.
- Participate in shift handovers, documenting any incidents or service disruptions for seamless continuity.
- Contribute ideas for process enhancements that boost guest satisfaction and operational efficiency.
Requirements
- Gender: All genders are welcome to apply.
- Education: Minimum D3/D4 qualification; candidates with a D3 or S1 degree in hospitality, communication, or related fields are preferred.
- Experience: At least 1 – 2 years of relevant experience, ideally within the hospitality or hotel industry.
- Strong understanding of hotel operational standards and the ability to apply them across departments.
- Excellent verbal and written communication skills with a focus on guest satisfaction.
- Professional appearance, friendly demeanor, and the ability to represent the brand positively.
- Proven ability to work both independently and as part of a collaborative team.
- Resilience under pressure and adaptability to a fast‑changing work environment.
- Willingness to work rotating shifts, including weekends and public holidays.
- High levels of integrity, discipline, and personal responsibility.
- Core administrative skills, including data entry, record keeping, and basic computer proficiency.
Benefits
- Competitive salary package commensurate with experience.
- Health and dental insurance coverage for employees and eligible dependents.
- Paid annual leave, sick leave, and public holiday entitlements.
- Opportunities for professional development, including industry‑specific training and certification programs.
- Employee discount on hotel accommodations, dining, and spa services.
- Performance‑based bonuses and recognition awards.
- Supportive work environment with a focus on teamwork, continuous improvement, and employee well‑being.
About Company
Our company is a leading hospitality brand renowned for delivering world‑class service across a portfolio of luxury and boutique hotels. With a commitment to innovation, sustainability, and cultural authenticity, we strive to create memorable experiences for every guest. Our team members are empowered to grow professionally, contribute ideas, and shape the future of hospitality. Join us and become part of a vibrant community that values excellence, integrity, and a passion for service.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now