Introduction
We are seeking a dynamic and detail‑oriented Customer Service Operations Coordinator to join our fast‑growing fashion brand based in Yogyakarta. This role is ideal for a young professional who is passionate about clothing, comfortable navigating social media platforms, and eager to provide exceptional support to our customers. As the first point of contact, you will ensure that every interaction reflects our brand’s commitment to quality, style, and customer satisfaction.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, Instagram, and TikTok, ensuring timely and accurate responses.
- Coordinate daily order processing, including verification of payment, shipping documentation, and follow‑up on delivery status.
- Maintain and update the customer database using Microsoft Excel, generating weekly reports on inquiry volume, resolution time, and satisfaction scores.
- Collaborate with the logistics team to resolve delivery issues, returns, and exchanges while keeping customers informed throughout the process.
- Develop and curate FAQ content and chatbot scripts to streamline self‑service options for common queries.
- Monitor social media feedback, respond to comments and reviews, and flag emerging trends or potential brand reputation risks.
- Assist the marketing department in creating promotional campaigns, ensuring that all promotional terms are clearly communicated to customers.
- Conduct post‑purchase follow‑ups to gather feedback, encourage repeat purchases, and identify opportunities for upselling.
- Participate in regular training sessions to stay updated on product lines, sizing guides, and new store policies.
- Ensure compliance with company standards, including color‑vision requirements for accurate product representation.
Requirements
- Female, age 18‑27, unmarried.
- Minimum education: SMA/SMK or equivalent.
- Residency in Yogyakarta with personal transportation.
- Normal color vision (not color‑blind).
- Strong communication skills, friendly demeanor, and meticulous attention to detail.
- Proficiency with Instagram, TikTok, and other social media platforms.
- Solid command of Microsoft Office, especially Excel and Word.
- Genuine interest in the clothing and fashion industry.
- Prior experience in customer service is a plus, but not mandatory.
- Ability to work Monday through Saturday, 08:00‑17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage after a three‑month probation period.
- Transportation allowance or reimbursement for fuel costs.
- Employee discount of up to 30% on all brand merchandise.
- Opportunities for professional development, including workshops on digital marketing and customer experience.
- Friendly, collaborative work environment with a focus on work‑life balance.
- Potential for career advancement into senior operations or marketing roles.
About Company
XYZ Clothing Brand is a locally owned fashion label that blends contemporary trends with Indonesian craftsmanship. Established in 2015, we have quickly become a favorite among millennials for our versatile, high‑quality apparel. Our mission is to deliver stylish, affordable clothing while fostering a community that values creativity and sustainability. By joining our team, you will be part of a brand that not only sells clothes but also tells a story of cultural pride and modern design.
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