Introduction
We are seeking a dynamic and customer‑focused Sales Associate (SA) to join our fast‑growing retail team. This role is designed for individuals who thrive in a vibrant, fast‑paced environment and enjoy direct interaction with customers while supporting account management functions. The successful candidate will serve as a front‑line ambassador for our brand, helping to drive sales, resolve inquiries, and ensure a seamless shopping experience both in‑store and through our digital channels.
The position is full‑time, Monday through Saturday, with regular hours from 08:00 to 17:00. While the role is open to all genders, the current posting emphasizes a female candidate due to specific operational needs. Candidates must be adaptable, physically capable of handling merchandise, and possess a strong desire to grow within the retail industry.
Responsibilities
- Greet customers warmly, assess their needs, and provide personalized product recommendations.
- Maintain an organized and visually appealing sales floor, including stocking shelves, arranging displays, and ensuring inventory accuracy.
- Process transactions quickly and accurately using point‑of‑sale (POS) systems, handling cash, credit, and digital payments.
- Assist in the preparation of sales reports, daily cash reconciliations, and inventory audits.
- Address customer questions, concerns, and complaints with professionalism, escalating complex issues to the store manager when necessary.
- Collaborate closely with the account support team to update customer records, track order status, and follow up on post‑sale service.
- Participate in regular training sessions on product knowledge, sales techniques, and health‑and‑safety protocols.
- Contribute ideas for promotional events, visual merchandising, and upselling strategies to boost store performance.
- Perform physical tasks such as lifting, moving, and arranging merchandise up to 25 kg, ensuring safety standards are met.
- Maintain a clean, safe, and welcoming environment for both customers and fellow team members.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Up to 25 years old.
- Gender: Open to all, with a preference for female candidates as per current operational needs.
- Physical ability to handle merchandise, lift moderate weights, and stand for extended periods.
- Strong interpersonal skills: friendly, patient, and able to communicate clearly in Bahasa Indonesia and basic English.
- Demonstrated flexibility and quick adaptability to changing store layouts, product lines, and promotional campaigns.
- Team‑oriented mindset with the ability to collaborate effectively with colleagues across sales, inventory, and customer service departments.
- Prior experience in retail, sales, or customer service is highly advantageous.
- Basic proficiency with POS systems, Microsoft Office (Excel, Word), and familiarity with inventory management software.
- Commitment to punctuality, reliability, and a strong work ethic.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid time off, including annual leave, sick leave, and public holidays.
- Opportunities for career advancement through internal training, mentorship programs, and leadership workshops.
- Employee discount on all store merchandise.
- Transportation allowance or reimbursement for commuting expenses.
- Team‑building activities, quarterly outings, and recognition programs.
- Access to a supportive work environment that values diversity, inclusion, and continuous learning.
About Company
Our company is a leading retailer in Indonesia, known for offering high‑quality lifestyle products ranging from fashion apparel to home accessories. With a network of over 150 stores nationwide, we combine traditional brick‑and‑mortar experiences with cutting‑edge e‑commerce platforms to meet the evolving needs of modern consumers. Our mission is to deliver exceptional value, inspire confidence in our customers, and foster a culture where every employee can thrive.
We pride ourselves on a collaborative workplace that encourages innovation, respects individual contributions, and invests in the professional growth of our team. Joining us means becoming part of a forward‑thinking organization that sets industry standards for customer service excellence and retail performance.
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