Introduction
The Admin Channeling Bisnis position in Cikampek is a critical entry‑level role that supports the Business Channeling team in managing credit applications and customer orders. The successful candidate will act as a bridge between prospective borrowers, the credit evaluation department, and field service teams, ensuring that every order is accurately captured, processed, and communicated in a timely manner. This role offers a dynamic environment where attention to detail, strong computer skills, and excellent interpersonal communication are essential for maintaining high service standards and supporting the company’s growth in the financial services sector.
Responsibilities
- Receive and acknowledge inbound orders generated through the Business Channeling platform, ensuring each request is logged promptly.
- Collect, verify, and input all required consumer and financing object data into the company’s internal CRM and loan management system.
- Perform thorough data validation to guarantee completeness and accuracy, reducing errors that could delay credit decisions.
- Monitor the status of credit applications, checking results from the Risk Assessment Committee (RAC) or consumer grading outcomes, and update records accordingly.
- Communicate credit approval or rejection decisions to customers via phone or email, providing clear explanations and next‑step guidance.
- Prepare and dispatch survey orders to the Survey Operations Center (SOC) for field verification of collateral or premises.
- Coordinate closely with the Sales and Hub Coordination (SHC) team to ensure seamless hand‑over of active consumer orders and to resolve any pending issues.
- Maintain organized digital and physical filing systems for all documentation related to orders, credit checks, and communications.
- Assist the senior administration team with periodic reporting on order volumes, processing times, and key performance indicators.
- Participate in regular team meetings, contributing ideas for process improvements and sharing observations about common customer inquiries.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- At least 1 year of experience in an administrative, customer service, or credit processing role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn proprietary software.
- Strong numerical aptitude and meticulous attention to detail when handling financial data.
- Excellent interpersonal and communication skills, with the ability to convey complex credit decisions in simple terms.
- High level of integrity and confidentiality, especially when handling personal and financial information.
- Male candidates are preferred as per current company policy.
- Flexibility to work Monday through Saturday, 08:00 – 16:00, with occasional overtime during peak periods.
- Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and statutory holidays in accordance with Indonesian labor law.
- Professional development opportunities, including internal training on credit analysis and customer relationship management.
- Transportation allowance or company‑provided shuttle service for commuting to the Cikampek office.
- Friendly work environment with a focus on teamwork, continuous improvement, and employee well‑being.
- Potential career progression to senior administrative or credit analyst roles based on performance.
About Company
Our company is a leading financial services provider operating throughout West Java, with a strong focus on consumer credit, vehicle financing, and small‑business loans. Headquartered in Cikampek, we combine modern digital platforms with a robust network of channel partners to deliver fast, reliable financing solutions to a diverse customer base. Our mission is to empower individuals and entrepreneurs by offering transparent, affordable credit while maintaining the highest standards of risk management and customer service. We pride ourselves on a collaborative culture that encourages innovation, integrity, and continuous learning, making us an attractive employer for ambitious professionals seeking a rewarding career in the finance industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now