Introduction
We are seeking a motivated Customer Service Representative to join our dynamic team in the heart of Jakarta Pusat. This entry‑level position is ideal for recent graduates who are eager to start a career in customer support within a fast‑growing retail and service environment. The successful candidate will be the first point of contact for our customers, providing timely, courteous, and effective assistance both in‑person and via digital channels.
Responsibilities
- Greet customers warmly and respond to inquiries via phone, email, and face‑to‑face interactions.
- Accurately record customer requests, complaints, and feedback in the company’s CRM system.
- Assist customers in navigating product catalogs, placing orders, and processing returns or exchanges.
- Coordinate with the sales, logistics, and finance departments to resolve complex issues and ensure seamless service delivery.
- Maintain up‑to‑date knowledge of company products, promotions, and policies to provide accurate information.
- Perform routine administrative tasks such as data entry, generating daily reports, and updating Excel spreadsheets.
- Participate in regular team meetings and training sessions to continuously improve service quality.
- Uphold the company’s standards of professionalism, punctuality, and ethical conduct at all times.
Requirements
- Male candidates only.
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 25 years.
- Fresh graduates are welcome; prior experience in customer service is a plus.
- Clear vision – candidates who wear glasses are not considered for this role.
- Strong teamwork orientation and the ability to collaborate effectively with colleagues across departments.
- Professional appearance, honesty, discipline, and a high sense of responsibility.
- Basic computer proficiency, particularly with Windows operating systems and Microsoft Excel.
- Excellent communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Customer‑centric mindset with a genuine desire to help and resolve issues promptly.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for the employee.
- Paid leave, including annual, sick, and religious holidays.
- Opportunities for professional development through in‑house training and external workshops.
- Clear career progression pathways toward senior customer service or supervisory roles.
- Friendly and inclusive work environment located in a central Jakarta office with easy access to public transportation.
- Employee recognition programs and team‑building activities.
About Company
Our company is a leading player in the retail and consumer‑services sector, serving thousands of customers across Indonesia each year. We pride ourselves on delivering high‑quality products, innovative solutions, and exceptional after‑sales support. With a strong commitment to corporate social responsibility, we foster a culture of integrity, continuous improvement, and community engagement. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution and invests in long‑term growth.
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