Introduction
We are seeking a motivated Konsultan After Sales Perusahaan to join our dynamic team. This role is essential for maintaining strong relationships with our customers after the point of sale, ensuring that they receive the support, guidance, and follow‑up they need to maximize the value of our products. The successful candidate will act as a trusted advisor, bridging the gap between the sales department and the technical service teams while promoting additional solutions that meet evolving client needs.
Responsibilities
- Serve as the primary point of contact for post‑sale inquiries, handling product questions, warranty claims, and service requests with professionalism and speed.
- Collaborate closely with the sales, technical, and logistics teams to coordinate deliveries, installations, and after‑sales training sessions.
- Identify opportunities to upsell or cross‑sell complementary products and services, preparing proposals that align with the customer’s business goals.
- Maintain accurate records of customer interactions, service tickets, and follow‑up actions in the CRM system.
- Conduct regular check‑ins with clients to assess satisfaction, gather feedback, and proactively resolve any issues before they escalate.
- Develop and deliver after‑sales presentations, product demonstrations, and training workshops tailored to diverse audiences.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, reporting trends to management.
- Continuously update product knowledge and industry trends to provide informed recommendations and maintain credibility with customers.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of proven experience in after‑sales support, customer service, or a related field.
- Strong teamwork orientation; ability to collaborate effectively with cross‑functional departments.
- Excellent verbal and written communication skills in Indonesian; proficiency in English is a plus.
- Demonstrated ability to adapt quickly to changing priorities and customer demands.
- Competence with common communication tools (email, phone, instant messaging) and CRM software.
- Gender: Open to all genders.
- Flexible age requirement – no upper age limit.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid vacation, sick leave, and public holidays.
- Professional development opportunities, including training workshops and certification subsidies.
- Supportive work environment with a focus on teamwork and continuous improvement.
- Modern office facilities located in a central business district, with easy access to public transportation.
- Work schedule: Monday to Tuesday, 08:00‑17:00, allowing for a balanced work‑life rhythm.
About Company
Our company is a leading provider of innovative solutions in the manufacturing and technology sectors, serving a diverse client base across Indonesia and Southeast Asia. With a reputation for quality, reliability, and customer‑centric service, we continuously invest in cutting‑edge products and a skilled workforce that drives our growth. As part of our commitment to excellence, we place a strong emphasis on after‑sales support, recognizing that long‑term success is built on the trust and satisfaction of our customers. Join us and become a key contributor to a company that values integrity, collaboration, and continuous learning.
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