Introduction
We are seeking enthusiastic and customer‑focused individuals to join our team as Staf Frontliner Pelayanan Pelanggan. This entry‑level position is ideal for recent graduates or anyone looking to start a career in customer service and sales within a dynamic, fast‑growing organization. The role offers a supportive environment where teamwork, communication skills, and a passion for helping customers are highly valued.
Our front‑line staff serve as the first point of contact for our clients, representing the brand with professionalism and a friendly attitude. Whether interacting in‑person, via phone, or through digital channels, you will play a crucial part in building lasting relationships and driving sales growth.
Responsibilities
- Greet and assist customers promptly, addressing inquiries, concerns, and requests with courtesy and efficiency.
- Provide detailed information about our products and services, helping customers make informed purchasing decisions.
- Process sales transactions, handle payments, and ensure accurate documentation of all interactions.
- Maintain an organized and tidy work environment, including the sales floor and customer service desk.
- Collaborate closely with team members and other departments to resolve issues and improve service quality.
- Track and report daily sales performance, customer feedback, and common pain points to management.
- Participate in regular training sessions to stay updated on product knowledge, sales techniques, and company policies.
- Identify opportunities for upselling and cross‑selling, contributing to monthly revenue targets.
- Handle basic administrative tasks such as filing, data entry, and scheduling follow‑up calls.
- Adhere to company standards for health, safety, and customer confidentiality at all times.
Requirements
- Age: 18‑25 years old.
- Education: Minimum high school (SMA) or equivalent; D3/D4 preferred.
- Gender: All genders are welcome.
- Not currently enrolled in school or university (full‑time availability).
- Strong verbal communication skills and the ability to convey information clearly.
- Team‑player mindset with a willingness to collaborate and support colleagues.
- Enthusiasm for sales and a genuine interest in helping customers achieve their goals.
- Basic computer literacy, including familiarity with point‑of‑sale systems and Microsoft Office.
- Reliability, punctuality, and a professional appearance.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage after a probationary period.
- Opportunities for career advancement and professional development.
- Structured training programs covering product knowledge, sales techniques, and customer service excellence.
- Friendly, inclusive work culture that encourages mentorship and teamwork.
- Paid leave, including annual vacation days and sick leave.
- Convenient work schedule: Monday‑Saturday, 08:00‑17:00, with a one‑hour lunch break.
- Employee recognition programs and quarterly awards.
About Company
Our company is a leading player in the retail and service sector, known for delivering high‑quality products and exceptional customer experiences across multiple locations. With a strong commitment to innovation, we continuously invest in training our staff and upgrading our technology platforms to stay ahead of market trends. By fostering a collaborative environment and emphasizing personal growth, we aim to empower our employees to reach their full potential while contributing to the company’s mission of customer satisfaction and sustainable growth.
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