Introduction
We are seeking a motivated Sales and Customer Service Staff to join our dynamic retail team. This full‑time position is based in our flagship store and offers a fast‑paced environment where excellent service and teamwork are essential. The ideal candidate will be a proactive, honest, and disciplined individual who thrives on interacting with customers and supporting store operations.
Responsibilities
- Greet customers warmly, understand their needs, and provide product recommendations that enhance satisfaction and drive sales.
- Process sales transactions accurately using the store’s point‑of‑sale (POS) system, handling cash, credit, and digital payments.
- Maintain a clean, organized, and visually appealing sales floor by restocking shelves, arranging displays, and ensuring promotional materials are up‑to‑date.
- Assist in inventory management, including receiving shipments, conducting regular stock counts, and reporting discrepancies to the store manager.
- Resolve customer inquiries and complaints promptly, escalating complex issues when necessary while preserving a courteous and professional demeanor.
- Collaborate closely with team members to meet daily sales targets, share best practices, and support one another during peak hours.
- Participate in regular training sessions on product knowledge, sales techniques, and the store’s management system to continuously improve performance.
- Ensure compliance with company policies regarding loss prevention, health and safety, and ethical conduct.
- Collect customer feedback and relay insights to management to help shape future merchandising and service strategies.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: 30 years or younger.
- Gender: Female (as specified) – however, all qualified applicants are encouraged to apply.
- No prior experience required; fresh graduates with a strong desire to learn are welcome.
- Strong sense of responsibility, honesty, and discipline.
- Excellent interpersonal skills with the ability to work effectively in a team setting.
- Professional appearance and polite behavior at all times.
- Basic proficiency with retail management systems and POS software.
- Flexible to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage after the probation period.
- Paid annual leave and public holiday entitlements.
- Opportunities for career advancement within a growing retail chain.
- Ongoing professional development, including sales techniques and product knowledge workshops.
- Employee discount on store merchandise.
- Supportive work environment that values teamwork, integrity, and continuous improvement.
About Company
Our company is a well‑established retail brand known for offering a wide range of quality products at affordable prices. With a focus on customer satisfaction and community engagement, we have expanded to multiple locations across the region. We pride ourselves on fostering a culture of respect, innovation, and excellence, where every employee is empowered to contribute to the company’s success while developing their own professional skills.
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