Introduction
Ratna Forever Hospitality, a leading hospitality group in Bandung, is seeking a dynamic Housekeeping Supervisor to join our dedicated team. This pivotal role ensures that our guests experience impeccable cleanliness and comfort throughout their stay, reinforcing our reputation for excellence in the Indonesian hotel market. The successful candidate will lead a diverse housekeeping team, uphold rigorous standards, and contribute to the overall operational efficiency of the property.
Responsibilities
The Housekeeping Supervisor will be responsible for a broad range of duties that encompass daily operational oversight, staff development, and quality assurance. Key responsibilities include:
- Supervising and coordinating the daily activities of the housekeeping staff, including room attendants, public area cleaners, and laundry personnel.
- Ensuring all guest rooms and public areas meet the hotel’s cleanliness standards and visual presentation guidelines.
- Conducting regular inspections of rooms, corridors, and facilities, documenting findings, and implementing corrective actions promptly.
- Managing inventory of cleaning supplies, linens, and amenities, and working closely with the procurement team to maintain optimal stock levels.
- Training new hires on proper cleaning techniques, safety protocols, and the use of hotel property management systems (PMS) and inventory software.
- Scheduling staff shifts, handling attendance records, and addressing any staffing shortages or overtime requirements.
- Collaborating with Front Office, Maintenance, and Food & Beverage departments to ensure seamless guest service, especially during high occupancy periods.
- Preparing daily, weekly, and monthly housekeeping reports for senior management, highlighting productivity metrics, guest satisfaction scores, and cost control measures.
- Promoting a culture of continuous improvement by encouraging feedback from team members and implementing best practices from the hospitality industry.
- Responding to guest complaints or special requests in a timely and courteous manner, ensuring resolution that exceeds expectations.
Requirements
Ideal candidates will possess the following qualifications and personal attributes:
- Minimum education: Bachelor’s degree (S1) or Diploma (D3) in Hospitality Management, Business Administration, or a related field.
- At least 1 year of relevant experience in hotel housekeeping, with demonstrated supervisory or team‑lead experience.
- Strong knowledge of hotel standard operating procedures (SOPs), guest service standards, and health & safety regulations.
- Proficiency in hotel management software such as PMS, inventory control systems, and basic Microsoft Office applications.
- Excellent communication skills in Bahasa Indonesia and a working knowledge of English.
- Leadership qualities: ability to motivate, coach, and develop a diverse team while maintaining a respectful and inclusive work environment.
- Highly organized, detail‑oriented, and capable of working under pressure during peak occupancy or special events.
- Problem‑solving mindset with a focus on guest satisfaction and operational efficiency.
- Flexibility to work six days a week (Monday‑Saturday) from 08:00 to 17:00, with occasional weekend or holiday coverage as needed.
Benefits
Ratna Forever Hospitality offers a competitive and comprehensive benefits package designed to attract and retain top talent:
- Competitive salary commensurate with experience and industry standards.
- Health and dental insurance coverage for employees and eligible dependents.
- Performance‑based bonuses and annual salary reviews.
- Paid annual leave, sick leave, and public holiday entitlement.
- Opportunities for professional development, including internal training programs, certifications, and tuition assistance for hospitality courses.
- Employee discount on hotel accommodations, food & beverage outlets, and partner services.
- Uniform allowance and provision of necessary housekeeping equipment.
- Supportive work environment that encourages teamwork, innovation, and career progression.
About Company
Founded in 2005, Ratna Forever Hospitality has grown into a respected name in Indonesia’s hospitality sector, operating several boutique and upscale hotels across Bandung and surrounding regions. Our mission is to deliver unforgettable guest experiences through meticulous service, sustainable practices, and a passionate workforce. We pride ourselves on fostering a culture of continuous learning, employee empowerment, and community engagement. As we expand our portfolio, we remain committed to upholding the highest standards of cleanliness, safety, and hospitality excellence.
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