Introduction
We are seeking a dynamic and dedicated Supervisor Operasional Resort dan Layanan Tamu to lead the day‑to‑day operations of our resort’s guest services department. This pivotal role ensures that every guest experiences seamless service, from check‑in to check‑out, while maintaining high standards of cleanliness, safety, and hospitality. The ideal candidate will combine solid operational knowledge with strong interpersonal skills, enabling them to manage both people and processes efficiently in a fast‑paced, luxury‑focused environment.
Responsibilities
- Oversee the front‑desk, concierge, and guest‑relations teams to guarantee prompt, courteous, and personalized service for all guests.
- Develop, implement, and monitor standard operating procedures (SOPs) for check‑in/check‑out, room allocation, and special request handling.
- Coordinate with housekeeping, maintenance, and food‑beverage departments to ensure rooms and public areas are ready for guest arrival.
- Analyze daily occupancy reports and adjust staffing levels to meet fluctuating demand while controlling labor costs.
- Handle guest complaints and escalations with professionalism, aiming for rapid resolution and guest satisfaction.
- Conduct regular performance reviews, coaching sessions, and training workshops to enhance team competence and morale.
- Monitor key performance indicators (KPIs) such as average handling time, guest satisfaction scores, and revenue per available room (RevPAR).
- Ensure compliance with health, safety, and security regulations, conducting periodic audits and drills.
- Collaborate with the marketing and sales teams to promote resort packages, loyalty programs, and special events.
- Prepare and present weekly operational reports to senior management, highlighting achievements and areas for improvement.
Requirements
- Minimum education: SMA/SMK or equivalent; a diploma or degree in Hospitality Management is preferred.
- At least 1 year of hands‑on experience in resort or hotel operations, preferably in a supervisory capacity.
- Strong communication skills in Bahasa Indonesia and English, both written and verbal.
- Demonstrated honesty, responsibility, and a customer‑centric attitude.
- Proven ability to work effectively both independently and as part of a multidisciplinary team.
- Resilience under pressure; capable of maintaining composure during peak seasons and high‑stress situations.
- Knowledge of hotel management software (e.g., OPERA, Maestro) and basic computer literacy.
- All genders are welcome to apply; we value diversity and equal opportunity.
- Flexibility to work Monday through Saturday, 08:00–17:00, with occasional weekend or holiday coverage as needed.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Opportunities for professional development, including sponsored certifications and internal training programs.
- Employee discount on resort accommodations, spa services, and dining facilities.
- Transportation allowance or company‑provided shuttle service for commuting staff.
- Team‑building activities, retreats, and recognition programs that celebrate outstanding contributions.
About Company
Our resort is a premier destination located in a scenic coastal region, offering luxury accommodations, world‑class dining, and a wide range of recreational facilities. With a commitment to sustainable tourism, we blend modern comfort with authentic local culture, providing guests with unforgettable experiences. As a growing hospitality brand, we prioritize employee growth, innovative service delivery, and environmental stewardship. Join us and become part of a passionate team dedicated to setting new standards of excellence in the resort industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now