Introduction
We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team as a Pengelola Hubungan Pelanggan. This front‑line position plays a crucial role in shaping the customer experience, ensuring that every interaction reflects our brand’s commitment to quality, reliability, and friendliness. The ideal candidate will be a creative problem‑solver who thrives in a collaborative environment and possesses a strong service‑oriented attitude.
Responsibilities
- Answer inbound telephone calls, emails, and chat inquiries promptly, providing accurate information about products and services.
- Resolve customer complaints and issues with empathy, following established escalation procedures when necessary.
- Maintain and update customer records in the CRM system, ensuring data integrity and confidentiality.
- Assist customers in placing orders, processing returns, and tracking shipments, guaranteeing a seamless end‑to‑end experience.
- Identify recurring pain points and share insights with the operations and product teams to drive continuous improvement.
- Participate in daily team briefings and contribute ideas for improving service standards and efficiency.
- Follow up with customers after issue resolution to confirm satisfaction and build long‑term loyalty.
- Adhere to the scheduled work hours of Monday through Saturday, 08:00 – 17:00, and manage shift handovers smoothly.
- Support promotional campaigns by informing customers about new offers, discounts, and loyalty programs.
Requirements
- Gender: Female
- Maximum age: 27 years
- Education: Minimum high school diploma (SMA/SMK) or equivalent
- Excellent verbal and written communication skills in Bahasa Indonesia; additional language skills are a plus.
- Creative mindset with the ability to think on your feet and propose practical solutions.
- Strong teamwork orientation; comfortable collaborating with colleagues across departments.
- Positive attitude, high level of professionalism, and a genuine desire to help customers.
- Basic computer literacy, including familiarity with MS Office and customer service platforms.
- Ability to work flexible hours, including Saturdays, while maintaining punctuality.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and official public holidays.
- Professional development programs, including customer service workshops and language courses.
- Opportunities for career advancement into supervisory or specialist roles.
- Employee recognition programs and team‑building activities.
- Transportation allowance or company‑provided shuttle service.
About Company
Our company is a leading player in the retail and e‑commerce sector, serving millions of customers across Indonesia. We pride ourselves on delivering high‑quality products, innovative solutions, and an unmatched customer experience. With a culture that values creativity, integrity, and continuous learning, we invest heavily in our people, providing the tools and support needed to excel. Join us and become part of a forward‑thinking organization where your contributions directly impact the satisfaction and loyalty of our valued customers.
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