Introduction
We are seeking a proactive and results‑driven Staff Collection and Account Management professional to join our fast‑growing finance operations team. The successful candidate will be responsible for managing the end‑to‑end collection process, ensuring timely payment of invoices, and maintaining strong relationships with our diverse client base. This role is pivotal in safeguarding cash flow and supporting the company’s financial health while delivering a high‑standard of customer service.
Responsibilities
- Initiate outbound contact with customers via telephone, WhatsApp, email, or other digital channels to request payment of outstanding invoices.
- Provide clear reminders of upcoming due dates and explain the consequences of missed payments, including any applicable penalties.
- Follow company procedures to manage overdue accounts, escalating cases to senior management when necessary.
- Explain billing details, late‑fee structures, and available payment methods to customers in a professional and empathetic manner.
- Maintain accurate, real‑time records of all collection activities within the company’s CRM and accounting systems.
- Continuously monitor assigned accounts, updating status and identifying potential risk factors.
- Achieve or exceed monthly collection targets set by the finance department.
- Handle customer complaints related to billing with patience, offering effective resolutions while preserving the customer relationship.
- Collaborate closely with the finance, legal, and customer service teams to resolve complex cases and improve collection strategies.
- Participate in regular training sessions to stay current on compliance regulations, negotiation techniques, and digital communication tools.
Requirements
- Minimum education: D4/S1 (any major) – a strong academic foundation is essential.
- At least 2 years of proven experience in collections, call‑center, or telemarketing environments.
- Excellent verbal and written communication skills; ability to persuade and negotiate confidently.
- Demonstrated ability to work under strict targets and deadlines.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable using database or CRM systems.
- Highly organized, detail‑oriented, disciplined, and accountable for personal performance.
- Willingness to work in a rotating shift schedule, with three possible shifts:
- Shift 1: 08:00 – 17:00 WIB
- Shift 2: 10:00 – 19:00 WIB
- Shift 3: 12:00 – 21:00 WIB
- Flexibility to work Monday‑Saturday, with core office hours from 07:45 – 17:00.
- Strong negotiation skills, empathy, and the ability to build rapport with customers from various cultural backgrounds.
- Gender: Open to all applicants.
Benefits
- Competitive salary package with performance‑based bonuses tied to collection targets.
- Comprehensive health insurance (medical, dental, vision) for employees and their immediate families.
- Paid leave, including annual leave, sick leave, and additional holidays.
- Continuous professional development through workshops, certifications, and mentorship programs.
- Opportunities for career advancement into senior collection, team lead, or finance management roles.
- Modern office environment with ergonomic workstations and access to the latest collection software.
- Employee assistance program (EAP) offering counseling and financial planning resources.
- Transportation allowance or subsidized parking for shift workers.
About Company
Our company is a leading provider of financial services and solutions, serving a broad spectrum of corporate and individual clients across Indonesia. With a strong emphasis on innovation, compliance, and customer centricity, we have built a reputation for reliability and excellence in the industry. Our finance division plays a crucial role in maintaining liquidity, supporting business growth, and ensuring that our partners experience seamless payment experiences. We pride ourselves on a collaborative culture that encourages initiative, continuous learning, and a shared commitment to achieving outstanding results.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now