Introduction
We are seeking a diligent and customer‑focused Admin Operasional Toko Online to join our dynamic e‑commerce team. This role is pivotal in ensuring that our online storefront runs smoothly, from product listing to post‑sale support. The ideal candidate will have a keen eye for detail, strong organizational skills, and a passion for delivering excellent service in a fast‑paced marketplace environment.
Responsibilities
- Manage and maintain the online store’s presence across multiple marketplace platforms.
- Upload, edit, and regularly update product information, including high‑quality photos, accurate descriptions, pricing, and stock levels.
- Respond promptly and courteously to customer inquiries via chat, email, and marketplace messaging systems.
- Process incoming orders end‑to‑end, generate shipping labels, input tracking numbers, and ensure timely dispatch.
- Monitor inventory, conduct regular stock reconciliations, and coordinate with the warehouse to avoid stock‑outs.
- Handle customer complaints, returns, and refunds while adhering to company policies and maintaining a positive brand image.
- Set up and manage promotional campaigns, discounts, and voucher codes to drive sales and enhance visibility.
- Prepare daily, weekly, and monthly sales reports, analyzing key performance indicators such as conversion rates, average order value, and customer satisfaction scores.
- Collaborate closely with the accounting and packing teams to ensure accurate invoicing, proper documentation, and seamless logistics.
- Maintain and improve store performance metrics, including rating, review quality, and response time, to meet marketplace standards.
Requirements
- Minimum education: SMA/SMK or equivalent.
- No strict age limit; we welcome candidates of all ages.
- Open to all genders.
- Entry‑level candidates are welcome; prior experience in e‑commerce or retail is a plus but not mandatory.
- Proficient in sales administration and familiar with marketplace tools.
- Excellent verbal communication skills and a courteous, professional demeanor when dealing with customers.
- Strong command of Microsoft Office (Excel, Word, PowerPoint) for reporting and data management.
- Ability to multitask, prioritize tasks, and meet tight deadlines.
- High level of integrity, attention to detail, and a proactive problem‑solving attitude.
Benefits
- Competitive salary with performance‑based incentives.
- Health insurance and medical benefits.
- Paid annual leave and public holiday entitlement.
- Professional development opportunities, including training on e‑commerce platforms and customer service excellence.
- Friendly and collaborative work environment with a focus on teamwork.
- Access to employee wellness programs and regular team‑building activities.
- Potential for career advancement into senior operations or marketplace management roles.
About Company
Our company is a rapidly growing online retailer specializing in lifestyle and consumer goods. With a strong commitment to quality, innovation, and customer satisfaction, we operate across several leading marketplace platforms and maintain a robust digital presence. Our mission is to provide a seamless shopping experience, leveraging technology and data‑driven insights to meet evolving consumer needs. Joining our team means becoming part of a forward‑thinking organization that values creativity, integrity, and continuous improvement.
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