Introduction
We are seeking a proactive and detail‑oriented Staf Administrasi Penjualan dan Pelayanan Pelanggan to join our dynamic sales support team. This role is pivotal in ensuring that the sales cycle runs smoothly, from order capture to final delivery, while providing excellent customer service. The successful candidate will work closely with sales representatives, warehouse staff, and logistics partners to guarantee accurate documentation, timely shipments, and a positive experience for our clients.
Responsibilities
- Accurately record all sales invoices (nota penjualan) into the company’s ERP system, ensuring proper coding and timely posting.
- Proactively search for and verify incoming orders, cross‑checking with stock availability and customer specifications.
- Conduct regular stock opname (inventory counts) and reconcile physical counts with system data to prevent discrepancies.
- Coordinate with the logistics team to monitor the progress of shipments, confirming that goods are dispatched on schedule and any issues are resolved quickly.
- Arrange and schedule deliveries, preparing shipping documents, and communicating delivery windows to customers and drivers.
- Maintain up‑to‑date customer records, handling inquiries, complaints, and follow‑up communications in a courteous and professional manner.
- Generate daily, weekly, and monthly sales and inventory reports for management review, highlighting trends and potential bottlenecks.
- Support the sales department by preparing quotations, processing returns, and assisting with promotional campaigns.
- Collaborate with the finance team to verify payment statuses and resolve any invoicing discrepancies.
- Continuously seek process improvements, suggesting automation or workflow changes to increase efficiency.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least 1 year of experience in sales administration, customer service, or related field.
- Strong knowledge of administrative systems, inventory management, and sales order processing.
- Proficiency with office software (MS Office, especially Excel) and familiarity with ERP or CRM platforms.
- Excellent communication skills in Bahasa Indonesia; English proficiency is a plus.
- Ability to work Monday‑Saturday, 07:30 – 17:00, with flexibility to handle urgent issues outside regular hours.
- Age up to 35 years, gender inclusive, with a genuine motivation to work and a reliable personal vehicle for occasional site visits.
- Key soft skills: attention to detail, problem‑solving attitude, time‑management, teamwork, and a customer‑centric mindset.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Health insurance coverage for employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays.
- Professional development opportunities, including training in ERP systems and customer service excellence.
- Company‑provided transportation allowance or fuel reimbursement.
- Friendly work environment with regular team‑building activities.
- Potential for career advancement into senior sales or logistics coordination roles.
About Company
Our company is a leading distributor of consumer goods in Indonesia, with a robust network of retail partners and a reputation for reliability and innovation. We pride ourselves on delivering high‑quality products to customers across the archipelago, leveraging state‑of‑the‑art logistics and a customer‑focused sales approach. Joining our team means becoming part of a forward‑thinking organization that values integrity, continuous improvement, and the professional growth of its employees.
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