Introduction
We are seeking enthusiastic and customer‑focused individuals to join our Call Center team at a leading private bank in Semarang. This entry‑level position is ideal for fresh graduates who are eager to start a career in financial services, telemarketing, and customer support. As a member of the inbound call center, you will be the voice of the bank, handling client inquiries, resolving issues, and ensuring every interaction meets the high standards set by the organization.
Responsibilities
- Answer inbound calls from bank customers, providing accurate information about products, services, and account status.
- Listen actively to customer concerns, verify identity, and document details in the CRM system.
- Resolve complaints and service requests promptly, following bank procedures and escalating complex cases when necessary.
- Perform follow‑up calls to ensure issues are fully resolved and to gather feedback on service quality.
- Maintain compliance with regulatory guidelines, data protection policies, and internal quality standards.
- Participate in regular training sessions on banking products, fraud prevention, and communication techniques.
- Adhere to shift schedules, including evenings and weekends, to provide continuous coverage for customers.
- Collaborate with other departments—such as sales, risk, and IT—to deliver seamless customer experiences.
- Track performance metrics (average handling time, first‑call resolution, customer satisfaction) and strive for continuous improvement.
- Contribute ideas for process enhancements and share best practices with the team.
Requirements
- Minimum education: D3/D4 (associate degree). Candidates with a bachelor’s degree (S1) or higher (S2) are also welcome.
- Male candidates are preferred; single status is a plus.
- Excellent verbal communication in Bahasa Indonesia; clear articulation and professional tone.
- Strong interpersonal skills, including active listening, empathy, and the ability to handle stressful situations calmly.
- Basic understanding of call‑center environments, telemarketing, telesales, or customer service concepts.
- Ability to multitask, manage time efficiently, and work with multiple software applications simultaneously.
- Fresh graduates with little or no prior work experience are encouraged to apply.
- Flexibility to work rotating shifts and occasional overtime.
- Commitment to upholding the bank’s service standards and confidentiality requirements.
Benefits
- Competitive salary starting at the regional minimum wage (UMK/UMR) for Semarang.
- Performance‑based incentives, bonuses, and overtime pay.
- Comprehensive BPJS health and employment insurance coverage.
- Opportunities for career progression within the bank’s extensive network.
- Professional development programs, including product training, soft‑skill workshops, and certification courses.
- Supportive work environment with a focus on teamwork and employee well‑being.
- Convenient location in Semarang with potential transportation allowances.
About Company
Our client is a prominent private bank in Indonesia, known for its innovative digital banking solutions and strong commitment to customer satisfaction. With a robust presence across the nation, the bank offers a wide range of financial products, from personal savings accounts to corporate financing. The organization values integrity, excellence, and continuous improvement, fostering a culture where employees are empowered to grow professionally while delivering exceptional service to millions of customers.
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