Introduction
We are seeking a motivated Petugas Remedial Cimanggis (Jabodetabekser) to join our dynamic collections team in the Greater Jakarta area. This role is essential to maintaining the financial health of our multifinance operations by ensuring that overdue accounts receivable are pursued and resolved efficiently and professionally. The successful candidate will work Monday through Saturday, from 08:00 to 16:00, and will be part of a collaborative environment that values integrity, perseverance, and clear communication.
Responsibilities
- Manage the end‑to‑end collection process for overdue accounts (A/R Overdue), ensuring all actions are taken within defined timelines.
- Conduct outbound calls, send reminder notices, and perform field visits when necessary to recover outstanding payments.
- Analyze customer accounts to identify root causes of delinquency and propose appropriate remediation strategies.
- Negotiate repayment plans that align with company policies while accommodating customer circumstances.
- Maintain accurate and up‑to‑date records of all collection activities in the company’s CRM system.
- Collaborate with the credit, legal, and customer service departments to resolve complex cases.
- Prepare daily, weekly, and monthly reports on collection performance, highlighting trends and areas for improvement.
- Participate in regular training sessions to stay current with regulatory changes and best practices in multifinance collections.
- Uphold the highest standards of confidentiality and data protection when handling sensitive financial information.
Requirements
- Education: Minimum SMA/SMK or equivalent; D3/S1 in any field is preferred.
- Age: 20‑29 years old.
- Gender: Male.
- Experience: Fresh graduates are welcome; 1 + year of experience in collections or a related field is considered an advantage.
- Technical Skills: Ability to follow instructions meticulously, strong communication skills, and basic proficiency with office software and CRM tools.
- Core Competencies:
- Interpersonal and negotiation skills
- Integrity and honesty
- Persistence and resilience (ulet)
- Attention to detail (teliti)
- Target‑oriented mindset
- Industry Knowledge: Understanding of multifinance business processes and regulatory environment is highly desirable.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave and statutory holidays.
- Professional development programs, including certification courses in credit management.
- Transportation allowance or company‑provided shuttle service for commuting to Cimanggis.
- Team building activities and corporate events to foster a supportive workplace culture.
- Opportunities for career progression into senior collection or credit analyst roles.
About Company
Our company is a leading multifinance institution operating across the Jabodetabek region. With a strong focus on responsible lending, we provide a wide range of financing solutions to individuals and small‑medium enterprises. Our mission is to empower customers through flexible credit products while maintaining rigorous risk management standards. We pride ourselves on a culture that encourages transparency, continuous learning, and a customer‑first approach. Joining our team means becoming part of an organization that values each employee’s contribution to our collective success and offers a clear pathway for professional growth.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now