Introduction
PT. Balikpapan Finance Services is seeking a dedicated Staf Penagihan – Collector to join our dynamic collections team in the Balikpapan area. This role is crucial for maintaining healthy cash flow and fostering positive relationships with our valued customers. As a collector, you will be the front‑line representative of our company, conducting face‑to‑face visits, negotiating payment plans, and ensuring that all collection activities are performed in compliance with regulatory standards. The ideal candidate is proactive, possesses strong communication skills, and demonstrates a high level of integrity and professionalism.
Responsibilities
- Conduct direct visits to assigned customers across Balikpapan to initiate and follow up on debt collection activities.
- Assess each debtor’s financial situation and propose tailored payment solutions that align with company policy and the customer’s capacity.
- Prepare and submit detailed daily visit reports, documenting contact outcomes, payment commitments, and any obstacles encountered.
- Maintain accurate records of collection progress, updating the central database in real time to ensure transparency for management.
- Adhere strictly to the company’s collection procedures, legal guidelines, and ethical standards, while protecting customer confidentiality.
- Collaborate with the credit control and legal teams to escalate high‑risk accounts and support dispute resolution when necessary.
- Participate in regular training sessions to stay current on the latest collection techniques, regulatory changes, and customer service best practices.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 35 years.
- Gender: Male (as specified by current operational requirements).
- No prior experience required; fresh graduates with strong motivation are welcome.
- Active communication skills, with the ability to build rapport and negotiate effectively.
- Basic proficiency in using smartphones, GPS navigation, and Microsoft Office or similar reporting tools.
- High level of personal integrity, punctuality, and a strong sense of responsibility.
- Willingness to work six days a week (Monday‑Saturday) from 08:00 to 17:00, with occasional overtime during peak periods.
Benefits
- Competitive base salary with performance‑based incentives.
- Health insurance covering medical, dental, and vision care.
- Transportation allowance or company‑provided vehicle for field visits.
- Professional development opportunities, including certification courses in credit management.
- Annual paid leave, sick leave, and public holiday compensation.
- Friendly work environment with a supportive team culture.
About Company
PT. Balikpapan Finance Services is a leading financial institution operating across East Kalimantan. With a strong focus on responsible lending and customer‑centric solutions, we serve a diverse portfolio of individuals and small‑to‑medium enterprises. Our commitment to ethical practices, community development, and employee growth has positioned us as a trusted partner in the region’s economic landscape. Joining our team means contributing to a forward‑thinking organization that values transparency, innovation, and the well‑being of both its clients and staff.
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