Introduction
The Koordinator Operasional Crew Stand plays a pivotal role in ensuring the seamless daily functioning of our retail and service stands. Reporting directly to the Operations Manager, the coordinator oversees a diverse team of crew members, guaranteeing that operational standards, customer service excellence, and safety protocols are consistently met. This full‑time position offers a structured schedule from Monday to Saturday, providing a stable environment for individuals who are eager to grow within the hospitality and retail sectors.
Responsibilities
- Supervise and schedule crew members, ensuring optimal staffing levels for peak business hours.
- Conduct daily briefings to communicate performance goals, safety guidelines, and special promotions.
- Monitor inventory levels of consumables, merchandise, and cleaning supplies; coordinate timely restocking with the supply chain team.
- Implement and enforce standard operating procedures (SOPs) related to cash handling, point‑of‑sale systems, and customer interaction.
- Resolve customer complaints promptly and professionally, escalating issues when necessary to maintain brand reputation.
- Track key performance indicators (KPIs) such as sales per hour, crew attendance, and service speed, providing weekly reports to senior management.
- Facilitate a three‑day intensive training program for new hires, focusing on product knowledge, service etiquette, and emergency response.
- Maintain a clean, organized, and safe work environment by conducting regular audits and coordinating with the facilities team.
- Collaborate with marketing to execute in‑store promotions, product launches, and seasonal campaigns.
- Participate in continuous improvement initiatives, suggesting process enhancements that increase efficiency and customer satisfaction.
Requirements
- Female candidates who observe hijab (berhijab) are preferred to align with the workplace culture.
- Minimum education: SMA/SMK or equivalent.
- Age between 23 and 35 years.
- Demonstrated honesty, friendliness, and a strong sense of responsibility.
- Highly motivated to learn, with a proactive attitude toward job duties.
- Ability to be diligent and perceptive in managing daily tasks and crew performance.
- Willingness to commit to a mandatory three‑day training program.
- Basic proficiency with store management systems and point‑of‑sale software.
- Strong communication skills in Bahasa Indonesia; English proficiency is a plus.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak periods.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for career advancement and internal promotion within the organization.
- Comprehensive onboarding and continuous training programs to develop leadership skills.
- Employee discount on company merchandise and services.
- Transportation allowance or company‑provided shuttle service for commuting staff.
- Supportive and inclusive work environment that respects cultural and religious practices.
About Company
Our company is a leading player in the retail and hospitality industry, operating a network of high‑traffic stands across major urban centers. With a commitment to delivering exceptional customer experiences, we invest heavily in staff development, technology integration, and community engagement. Our values center on integrity, teamwork, and innovation, fostering a workplace where every employee can thrive and contribute to the brand’s continued growth.
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