Introduction
Adira Finance, a leading multifinance institution in Indonesia, is seeking a diligent and results‑driven Petugas Remedial to join our Payakumbuh office. The role is pivotal in ensuring that overdue receivables are recovered efficiently while maintaining strong relationships with our customers. This position offers a dynamic work environment where analytical thinking, persuasive communication, and a commitment to ethical standards are highly valued.
Responsibilities
The Petugas Remedial will be responsible for the full lifecycle of the collection process, from identification of delinquent accounts to successful recovery. Key duties include:
- Monitoring daily A/R overdue reports and prioritizing accounts based on risk and amount outstanding.
- Initiating contact with borrowers via phone, email, and in‑person visits to discuss overdue balances.
- Negotiating repayment plans that align with company policies while accommodating the borrower’s financial situation.
- Documenting all interactions accurately in the CRM system and updating payment status in real time.
- Coordinating with the sales, legal, and credit analysis teams to resolve disputes and verify documentation.
- Preparing regular collection performance reports for senior management, highlighting trends and potential improvement areas.
- Ensuring compliance with internal controls, regulatory requirements, and ethical standards throughout the collection process.
- Participating in periodic training sessions to stay current with industry best practices and evolving regulations.
Requirements
Successful candidates will meet the following qualifications and possess the indicated soft skills:
- Education: Minimum D3/D4 (or S1) in any discipline; fresh graduates are welcome.
- Age: Up to 30 years old.
- Gender: Male.
- Experience: At least 1 year in a collection, credit, or related financial role (experience in multifinance is a strong plus).
- Technical Skills: Familiarity with A/R processes, basic Excel, and CRM/database tools.
- Core Competencies:
- Excellent interpersonal and communication abilities.
- Strong negotiation skills with a focus on win‑win outcomes.
- High integrity, honesty, and a strong sense of accountability.
- Detail‑oriented, organized, and able to manage multiple accounts simultaneously.
- Resilience and perseverance when facing challenging conversations.
- Target‑driven mindset with a proven ability to meet or exceed collection goals.
- Work Schedule: Monday – Saturday, 08:00 – 16:00.
- Location: Placement at the Adira Finance office in Payakumbuh, or another branch matching the candidate’s domicile.
Benefits
Adira Finance values its employees and offers a comprehensive benefits package designed to support both professional growth and personal well‑being:
- Competitive base salary with performance‑based incentives and collection bonuses.
- Health insurance coverage for the employee and eligible dependents.
- Transportation allowance or company‑provided vehicle for field visits.
- Professional development programs, including certification courses and regular workshops.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Friendly, collaborative work environment with opportunities for career advancement within the Adira Finance network.
About Company
Adira Finance is a prominent player in Indonesia’s multifinance sector, providing a wide range of credit products to individuals and businesses across the archipelago. With a strong commitment to financial inclusion, responsible lending, and superior customer service, the company has built a reputation for reliability and innovation. Our Payakumbuh branch serves as a strategic hub for the surrounding region, delivering tailored financing solutions while upholding the highest standards of corporate governance.
Joining Adira Finance means becoming part of a forward‑thinking organization that invests in its people, embraces technology, and continuously strives to improve the financial lives of its customers. If you are motivated, detail‑oriented, and eager to make a tangible impact on the company’s success, we encourage you to apply today.
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