Introduction
Panton Labu is a leading multifinance institution dedicated to providing flexible financing solutions across Indonesia. We are expanding our collections team and are looking for a motivated Back End Mitra Collection (MCBE) professional to join our dynamic workforce. This role is critical in ensuring timely recovery of overdue accounts receivable (A/R) while maintaining strong relationships with our valued partners and customers.
Responsibilities
- Manage and oversee the end‑to‑end collection process for overdue A/R, ensuring all payments are recovered within the stipulated timelines.
- Conduct field visits to customers and partners for direct collection, negotiation, and dispute resolution.
- Support branch offices by assisting in the handling of problematic partners, including the preparation of remediation plans.
- Achieve monthly and quarterly collection targets set by senior management, reporting progress and variances.
- Initiate and execute the retrieval of assets or units from customers with delinquent accounts, following legal and regulatory guidelines.
- Maintain accurate and up‑to‑date records of collection activities, payment schedules, and customer communications in the company’s CRM system.
- Prepare regular analytical reports on collection performance, aging analysis, and risk indicators for senior leadership.
- Collaborate with credit underwriting, legal, and finance teams to ensure a coordinated approach to problem‑solving.
- Identify early warning signs of payment delay and proactively engage customers to prevent further delinquency.
- Participate in continuous improvement initiatives to streamline collection workflows and enhance recovery rates.
Requirements
- Education: Open to all educational levels (high school diploma or higher).
- Age: Minimum 18 years, maximum 65 years.
- Gender: Male (as per current posting requirements).
- Experience: No prior experience required; fresh graduates are encouraged to apply.
- Understanding of multifinance business processes and a strong target‑orientation.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High integrity, perseverance, attention to detail, and honesty.
- Possession of a SPPI (Surat Pemberitahuan Penggunaan Identitas) card is a plus.
- Core competencies: Credit monitoring, credit processing, debt collection, and strong interpersonal communication.
- Ability to work flexible hours, including weekends (Monday‑Sunday, 08:00‑16:00).
Benefits
- Flexible working hours with a structured shift from 08:00 to 16:00.
- Competitive base salary with performance‑based incentives.
- Comprehensive training program covering collection techniques, financial regulations, and customer relationship management.
- Health insurance and basic employee welfare packages.
- Opportunities for career growth within Panton Labu’s nationwide network.
- Supportive team environment that values integrity and collaboration.
About Company
Panton Labu has been a trusted name in the Indonesian multifinance sector for over a decade, offering a wide range of products such as vehicle financing, consumer loans, and commercial equipment leasing. Our mission is to empower individuals and businesses with accessible credit while maintaining responsible lending practices. With a robust portfolio and a commitment to technological innovation, we continuously seek talent that aligns with our values of transparency, customer focus, and sustainable growth.
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