Introduction
Adira Finance, a leading multifinance institution in Indonesia, is seeking a proactive and detail‑oriented Petugas Penagihan Remedial for its Simpang Empat branch. This role is critical in safeguarding the company’s cash flow by ensuring timely collection of overdue accounts receivable (A/R). The successful candidate will join a dynamic team that values integrity, customer focus, and continuous improvement within a fast‑paced financial environment.
Responsibilities
- Manage end‑to‑end collections activities for overdue loans, ensuring all accounts are pursued according to the company’s standard operating procedures.
- Monitor daily, weekly, and monthly A/R aging reports, identifying high‑risk accounts and escalating issues to senior management.
- Conduct outbound calls, send reminders, and arrange face‑to‑face meetings with borrowers to negotiate repayment plans.
- Maintain accurate documentation of all collection actions in the CRM system, updating payment status and client communications in real time.
- Collaborate with the credit, legal, and sales departments to resolve disputes, verify borrower information, and apply appropriate remediation strategies.
- Prepare and present collection performance metrics, highlighting trends, success rates, and areas for improvement.
- Support the development of new collection policies and training programs that align with regulatory requirements and industry best practices.
- Assist in the preparation of legal notices and coordinate with external agencies when collection efforts require formal recovery procedures.
- Promote a customer‑centric approach, balancing firm recovery goals with empathy and clear communication to maintain the company’s reputation.
Requirements
- Minimum education: D3/D4 (associate) or S1 (bachelor) in any field; open to fresh graduates who demonstrate strong analytical abilities.
- At least 1 year of experience in collections, credit control, or a related financial role (experience is a plus but not mandatory).
- Maximum age: 30 years.
- Male candidates preferred as per the current posting requirements.
- Solid understanding of multifinance business processes and a results‑oriented mindset.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, perseverance, attention to detail, and honesty.
- Proficiency in using Microsoft Office, especially Excel, and familiarity with CRM or collection management software.
- Ability to work independently as well as collaboratively within a team, handling pressure and meeting strict deadlines.
- Willingness to work Monday through Saturday, 08:00 – 16:00, at the Adira Finance Pasaman branch.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision care.
- Retirement savings plan (BPJS Ketenagakerjaan) and life insurance.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including certification courses in credit management and negotiation.
- Employee assistance programs and regular team‑building activities to promote work‑life balance.
- Transportation allowance or company‑provided vehicle for branch‑related duties.
- Potential career advancement pathways within Adira Finance’s nationwide network.
About Company
Adira Finance is a subsidiary of PT Bank Rakyat Indonesia (Persero) Tbk and stands as one of Indonesia’s most trusted providers of consumer financing, vehicle loans, and small‑business credit solutions. With a presence in over 300 branches across the archipelago, the company leverages cutting‑edge technology and a customer‑centric culture to deliver flexible financing options to millions of Indonesians.
Our mission is to empower individuals and SMEs to achieve their financial goals while maintaining the highest standards of corporate governance and social responsibility. By joining Adira Finance, you become part of a forward‑thinking organization that invests in its people, encourages innovation, and strives for sustainable growth in the dynamic financial services sector.
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